Blush Nails

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PLEASE READ- 3 YR CUSTOMER
I’ve never been treated so poorly by any business in my life. I gave Blush 3 years of my business. So I know them pretty well. Asfar as the work they do- it's not up to par. Everytime I did dip the colors were always a shade or two lighter/darker. The customer service is non-existent and actually abusive behavior. I went for so long & people like them bc they work fast. But let me explain why it’s worth the extra 10-15min for good Service.
I've been a MONTHLY customer for 3 years and I always over tip. I got my nails done (Dip) 7 days ago and the breakage began. NEVER HAVE MY NAILS DONE THIS BEFORE! 2 broken on the nail bed + 1 cracked diagonally. I do not heavy lift,I use gloves to wash dishes to maintain my natural length.
The only thing I can think of is the nail tech may have over-filed and thinned them out.
So I called for an appointment Even with an appt they asked me to wait 20 min(which I always wait 15-20 min anyway) Not to mention-if youre 3 min late,you will be turned away!
As I’m waiting they took a Walk-in! In front of me.I was there on time,if not, early!
The owner Leena said very firmly yes I have to wait and will pay full price. I was well aware and said that was fine. But I did inquire why I wasn't taken before that Walk-in. She told me they were busy & proceeded to say to leave and go somewhere else.”Up the street they have nail salon” were the words. By then i was waiting 20 Min. With 3 painful broken REAL nails hanging off, I asked to let me wait for my appt. I pleaded bc it was the end of the day &knew it would be difficult going elsewhere. They said they weren't going to service me.They literally asked me to leave.I was Genuinely confused how I lost my appt for inquiring about a walk-in.
My biggest regret is not taking a pic of my nails.Here is an identical picture of the way my nails broke. 3 of them. Keep in mind my natural nail is 1.5 inches long.The Damage was beyond painful.I would rate them 0 stars if I could