Davison Heating, Cooling & Plumbing

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Short version
After installation on 4/28 the ball was dropped in many ways by Davison Heating & Cooling – now Davison Home Services. From a missing part (needed in order to pass inspection) that I am still waiting for going on almost 3 months after install, to being double charged for the entire unit, having a tech come out for 2-3 hours for an estimate only to never provide a quote. It has been the longest drawn out process to wrap this up.

Long Version

I was scheduled for a start up with a Tech on 5/4. When start up was complete I was advised verbally as well as printed on the invoice :
*The cap that covers the hex screw for the valve is missing, office ordering and will get that installed in the next week or two, it will not hurt unit to run*
The gentleman said that it would take 2 minutes to put on and since it is on the unit outside, they can just park and put it on without me being home.

When paying for the unit, I did part with my account and 3k worth on their 0% financing. When Wells Fargo was set up and I had visibility, I had been charged 6k. After a week, almost two of calling as well as telling them I spoke to Wells Fargo, they fixed it before my first statement cut.

After the finance situation was handled, I requested an estimate to add some ductwork in the front room that has the thermostat in it. The Davison Heating & Cooling estimator (Tim) who came out was very friendly, took him about 2-3 hours.
Unfortunately, I never received an estimate, even after multiple follow-up attempts.

Instead of providing an estimate, after a month they sent me a text and voicemail from a technician saying they were coming the following day for another estimate. Keep in mind, I did not request or schedule this with anyone, just asked for my quote.
By this point, I had already had HVAC Comfort come out (25 min for an estimate and 2.5 hours to complete the whole job).

We love the A/C unit that Davison Heating & Cooling did for us! As a small business, we really needed something affordable, but effective, and the Bryant unit they put in really fit the bill. We knew TJ from past work and knew we NEEDED him as an installer, as we trust his work and his experience really shows! So we talked to Joe Ploof, who was very knowledgeable as well, and we agreed on a very reasonable price! TJ and Rickey were here in a timely fashion and did a wonderful job on the install! They know the product through and through! I will always recommend them!

Had an appointment for a furnace cleaning/inspection. Good thing we did. Brien found a crack in the heat exchange and believe it or not, in 29 hours we had a new furnace and A/C unit (our choice). Joe Ploof set everything up and Paul, Trent and Rick made it happen. In six hours the old was out the the new was in. Great bunch of guys!! Friendly, fast and efficient!! We highly recommend.