Verizon Wireless

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Very disappointed in my Verizon experience. I found A**x to be aloof, uncaring....and frankly, not very knowledgable about the smart phones I was looking at it- honestly, I think he knew, he just didn't care... an "empty suit" as they say. Zero passion or interest to sell. I had to wait about 30 minutes for them to figure out the code for my $300 off the full retail price of a smart phone. I did appreciate that he put on a couple cases for me...but gosh, the thought of him getting a commission off the sale saddens me honestly.

I was very disappointed in my recent experience at this Verizon location, specifically with the support team. The national support team was helpful in giving me a solution for getting my iPhone 6 swapped out in a retail store, since it arrived in the mail damaged. Since this store is the closest one to my house, I went there to swap it out. They of course did not have one in stock, but that's not a fault of theirs. I explained what I was told by their national support team and how I should be able to exchange a phone in the store with no issues. This seemed to be new information for the employees at this store. Chuck and another gentleman attempted to assist me with my problem, but only made matters worse. They stated that they could only do a "warranty exchange" on the DOA iPhone. They then told me that since the phone is damaged, which was at no fault of mine, they would ship it to their warranty claims center for evaluation. Since the phone is damaged, Chuck then told me that I would be charged $500 for a replacement phone. They suggested that I wait for a form to go through that the phone support personnel submitted. I was told that the form should go through on either Monday or Tuesday and then I will be shipped a new phone. I received no call Monday, Tuesday, or Wednesday from anyone at Verizon. I then called their national phone support team to get an update on the progress of my claim. Linda was the woman I talked to and verified that all the information that I received from this store was false. Chuck and the other associate gave me false information pertaining to swapping out my phone, being charged $500, and being able to activate my phone and use it while my claim was being handled. Luckily, Linda from phone support sorted everything out and verified that I could swap my phone out in stores. If I would have known that on the Saturday that I was in the Verizon store, I could have called other stores and had my phone swapped out that day. Instead, I drove an extra 40 miles to the only store that had my model phone, where the phone was swapped out in a matter of minutes with no issues what-so-ever. I do not recommend going to this store for support because they do not seem to have a grasp of their own support policies.