LaFontaine Kia of Dearborn

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I purchased my vehicle from a Hyundai dealership in Troy, MI this past summer. I was driving down I-75 on 3/22 and there was a bumper in the road that I could not avoid. It ultimately cut open my fuel tank and Hyundai roadside assistance took my vehicle to La Fontaine, which was the nearest Hyundai dealership to where the accident occurred. Unlike my Suburban Hyundai in Troy, La Fontaine has been a terrible experience. The service has been poor and the worst part about it is that they lied to me as to when my vehicle would be ready. My car was towed in Friday night. I called the dealership the next day, Saturday, and was told that they would not be able to do an estimate until Monday. I received a call Monday afternoon and the estimate was $1300. I approved it and was told they would call me with an ETA; however, I never heard from them. I called them Tuesday, Wednesday and Thursday to get a status on the vehicle. I was then told on Thursday by Tony that the car would be ready Friday, March 29. When I called Friday, I was informed that the part has not even been ordered. Because it was a gas tank that they needed to replace, it could not be expedited via air freight. I was then told that the part would arrive by Wednesday (4/3) and Ken, the Service Manager, called me to advise it would actually be Thursday. I then called him Thursday and he called me back saying that it did not arrive until later that afternoon and he wanted the extra time to get it right and would have it ready for Friday morning. I asked him for a discount and he told me he would get with the parts manager and see what they can do. I then called him this morning, April 5, and was told my car was ready and the total was $1162.14; they only took off $137.86 for an extra week that my vehicle was in their repair shop. I expected the bill to be closer to $1000 for the inconvenience of the delay, the misrepresentation of when the part was actually ordered and the lack of a loaner vehicle while the car was there for two weeks. Not only would I never go back there again, but I would not purchase from any La Fontaine brand dealership.