HAPPY PAWS by Lori, LLC

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I took my dog to Happy Paws by Lori in DeBary to have his anal glands expressed and hair in his ears removed. I made a big point about not cutting his hair. He is a papillon and his long hair is what makes him beautiful. They cut off his 4 in long silky mane and his big poof of curly silky white chest hair. When I took him in to see the owner, Lori, she argued with me and said his hair had not been cut. The groomer admitted to cutting his chest hair but tried to blame the shampoo for his missing mane. Lori called me "lady" in a condescending way and said I was just looking for something for nothing ($30). She told me to leave and threatened to call the police. All I went in for was an apology and a promise it wouldn't happen again and some assurance that the hair would grow back. She was nasty and defensive from the minute I walked in the door. I told her I had pictures of his hair before they cut it and she said that didn't prove anything. She is extremely unprofessional, rude, and lies to cover mistakes. DO NOT GO TO THIS GROOMER. They don't listen to what you want or don't want then won't own up to their mistake and apologise to save a customer's business with them. She'd rather lie and call people names and threaten them with police than do the right thing. In the pics you can see where they cut off all his silky long hair.

I took my Boxer there to have his nails trimmed. The man that took him to the back trimmed the nails down past the nerve! My poor dog couldn't walk all weekend! When I called to talk to the owner, She was "unavailable" so I spoke to the man and told him what he had done. He said that he is not trained for this, he just fills in where he can. That's EVEN WORSE! I asked him to have Lori call me and of course that never happened. I will never be back, and I do not recommend you go either!

Grooming is good. Customer service not so much. The staff are generally rude and condescending. A shame really because the area lack QUALITY grooming services. We won't be back.