Krown USA

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CLOSED NOW - Opens at 10:00am

Nice place, very respectful people but most importantly excellent prices. I know them almost 6 years now very very honest people. Problem is that when people have some bad experience then they leave a business bad review and if they are no one care. Don't take word visit there yourself you will see and thank me. 👍👍👍

On every level, Krown Sports failed me.



I placed an order for T-shirts well before I needed them, and even visited the establishment two months before my event to ensure they could handle my order of 60 T-shirts. At first, they seemed promising, but then things took a turn for the worse. I was repeatedly lied to about when my order would be ready, and since they wouldn’t return my calls or emails, I physically went to the establishment when I was told they’d be ready, only to find out that they were not ready ….on two occasions (and they had not even started). I finally said I wasn’t leaving until I had the shirts, so I sat for two and a half hours while they started and finished my order. I was told repeatedly by the owner, AJ, that they should have never taken my business because they were too busy with tens of thousands of dollars worth of orders during soccer season, despite him being one of the employees I communicated with two months prior who said they could handle my order



While I sat in the store for two and a half hours, I witnessed the most mismanaged staff that I’ve ever seen. First of all, the phone rang and rang and rang, but staff rarely picked up (which I already knew was a problem since I experienced that as well). On the rare occasion that one employee did answer the phone while I was there, she put the person on hold and never went back to pick up the phone again. I heard the owner on a couple of calls tell customers that he was too busy to deal with them. The place was a complete disaster. I now know that it was soccer season so things get hectic during soccer season (as the owner repeatedly told me as he was trying to excuse his mismanagement). I finally got my T-shirts and they were wrong! Despite my physically sitting with one of the employees when he took my order weeks prior, and showing him the correct front and back design to use, they used a design I had sent in earlier as a “sample” of what I was looking for, and they didn’t print them correctly (they left off the back design and I had to call it to their attention despite having paid for a front and back design). I’m now stuck with these shirts. They did refund some money, and gave me $20 off, but I’ve calculated that I’ve lost about $150 worth of work time dealing with Krown Sports. I am a Decatur resident and really wanted to support a local business, but never again will I use Krown Sports. They were absolutely horrible.