Octapharma Plasma

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OPEN NOW - Closes at 7:00pm

My experience was very professional satisfying comfortable the pay cool is very convenient to 285 Atlanta Public Transportation

The customer service & Techs at the Decatur, Ga location are excellent. Ms. Ebony, one of the Techs, always shows courtesy and compassion.They to get you in & out as fast as possible. I never a bad experience there.

Donating plasma is a process, much of it designed to eliminate contaminating factors. Some days, depending on the crowd, donating will take longer than others. My actual plasma donation ususally takes 34 minutes. Prior to that though is a questionaire at a computer kioske and an intake procedure, both of which you probably will have to wait in line. If you see donating as a positive thing, and the money is a plus and have the time, then you may be a candidate who can flow with the process. At this location, I know the names of many of the personnel and they always greet customers in a positive way. I appreciate their efforts and have never had a bad experience here. I have learned to keep my iron and protein at optimal levels, and now uinderstand that keeping hydrated is vital thanks to Octapharma Decatur.

Friday May 20th i had a terrible experience with the so called floor supervisor Jordan Prince and Manager Shannon. They are both extreamly rude, no professionalism at all. All the other employees are great they have always been very professional. But every time Jordan Prince is there she always has an attitude and complains the entire time i'm there. It seems she hates her job or at least that's what you would think. After having an issue with Jordan i asked to speak with the manager who is a woman named Shannon. She wasn't any help at all. She would not listen to me and my concerns with Jordan. She was rude and could care less about what i had to say. The two of them need some better customer service. And Jordan might need to find a new job since she hates her current one so bad, The staff doesn't like Jordan either. And its obvious they cant go to there manager Shannon with any concerns. She's no help at all!

The only reason I don't give it a one is because of the customer service. I have been there five and each time its something. The power goes out routinely. Once the system went down. Each time I am there an hour longer than necessary because the staff moves slow. Like I said the workers are not CE. But I don't have time for them to get to me in a non timely fashion