Brilliant Sky Toys & Books

Write a Review847-438-8300

CLOSED NOW - Opens at 11:00am

Brilliant Sky is my favorite store. Free gift wrapping is a bonus. The staff is really friendly and helpful. They are very knowledgable about their products and recommendations! My kids love to come with me and play at the 2 train tables, 2 kitchens and doll houses. This store is family owned with a tucked away location. The store is beautifully decorated as well. A must see!!



In response to the guy's comment (Dean?)...It makes me feel safe as a consumer that they take credit card fraud seriously. I have never been somewhere that would return something on any credit card. Just my thoughts.

Very bad experience today - rude and difficult with a return.

When my daughter received several puzzles from her Grandfather as an early Christmas gift, we decided to return the unopened $20 puzzle that we purchased form Brilliant Sky. They refused to allow my wife to return it because her AMEX card has her name on it and I was the one who originally purchased it. She asked if there was any way we could avoid having me come in and they told her that it would be "fraud" to do it any other way. She gave up and let our two little ones look around the store. The two women behind the counter began to speak loudly about her and laughingly mocked her attempts to return the item. When she let them know she didn't appreciate their comments, she asked for a manager and was informed that one of the women was the OWNER!

I fully understand that a small business may not have the systems that large retailers do to make returns simple and easy, but I do not understand the owner and employees of a small business being rude and reveling in the difficulty they cause a customer. We will not be shopping at Brilliant Sky again.