Deerfield Tire Company
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120 S Waukegan Rd, Deerfield, IL 60015
120 S Waukegan Rd, Deerfield, IL 60015
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03/11/2012
Provided by YPmobileYou never get what you walk in for at this place. They are always adding on for stuff you didn't need.
I'm convinced they screw up your car so they can sell you more second rate service.
It's only a matter of time before you get ripped off. Caveat Emptor.
I am sorry for your disatisfaction. We have been proudly seving our community since 1973.There is no detail here by you of anything other unsubstantiated statements. Please give me a call at the store and I would be happy to see what can be done to help with your situation.
03/30/2011
Provided by YP.comI brought my van in to have it serviced when my Service Engine Soon light came on. The Service Advisor Dan was very helpful and explained what was causing the problem. He let me know before hand what needed to be done and made sure that I was aware of the cost and the time it would take to repair. After the repairs had been done, I picked my van up and was very pleased with the outcome and the cost was very reasonable. For a very stressful situation, Deerfield Tire made it a lot less painful. I would highly recommend Deerfield Tire for all service repairs.
04/01/2010
Provided by YP.comThis is not a corporate firestone so they will not honor any warrantees that you have. I called a corporate firestone and asked, they said privately owned firestones could honor these warrantees if they wanted and file a claim with a corporate store. Since this store refused to file a claim for me, I will not be returning. In the end it is their loss since I had several other services that I was going to ask to be performed on my car that day.
Hello Annie364. I apologize for the late response to your complaint as well as the negative experience you had with us that day at Firestone of Deerbrook. However, I would like offer a further explanation as to why we could not accept your warranty as payment to perform the services to your vehicle. We are an independent business and as such, we are a retailer of Firestone products, and we do not have the available funds to cover any labor work performed under your warranties. For example, it would be similar to a customer asking Sears to accept a warranty for a similar job purchased at Best Buy. Your warranty would be with Best Buy Only. We can handle warranty claims on Bridgestone Firestone products only. We did not participate in the original diagnosis and never entered into an agreement with you on the initial job and additionally never received any funds from you for the original job therefore cannot provide warranty on labor, diagnosis, or jobs performed at some other facility. We hope you were able to satisfactorily service your vehicle as needed and we do sincerely apologize for any inconvenience caused to you that day as we appreciated you coming to us for service. Thank you.
More Business Info
- BBB Rating
- Hours
- Regular Hours
Mon - Fri: Sat: Sun Closed - Extra Phones
: 847-945-9655
- Brands
- bridgestone, continental, goodyear, hankook, michelin, nitto, pirelli, yokohama
- Payment method
- visa, amex, discover, mastercard
- Location
- We are also known as Deerfield Firestone or Deerbrook Firestone We are located next to Mcdonalds Just north of Lake cook road
- Categories
- Auto Repair & Service, Brake Repair, Tire Dealers, Tire Recap, Retread & Repair, Wheel Alignment-Frame & Axle Servicing-Automotive
- Other Information
Parking: Free
Wheelchair Accessible: Yes