Exceptional Motorcar

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"Exceptionally"disappointed. Had good service at first. As soon as the dotted line was signed, cannot even get a return phone call. Interior was supposed to be cleaned. Interior was greased up with armor all and absolutely nasty. Had to go over it repetitively to remove filth. Interior storage was sprayed and left without wiping. Less than a quarter tank of fuel. Was told service programmed the key fobs. Remote start does not work still. Salesman handling us was no longer working only 1 week after sale, and we have spoken to 3 people and still cannot get a return call so our remote start can be programmed. Customer service is dropped immediately after the sale evidently.

I would definitely recommend Exceptional Motorcar in Defiance, OH! We recently bought a truck from there, and Tyson went out of his way to make sure everything was exactly the way we wanted it! Even adding on the custom parts we requested, and overseeing the entire process to make sure it was done 100% correctly! No hassle, no pushing, just exceptionally friendly and helpful service. We will most definitely be going back! .... Update: It has been several months since we bought this truck, and are still just as happy with it as we were the first day! Zero issues, just the way it should be!

i recently purchased a slverado duramax 2009 it had a hole in the air conditioning coil in the front behind the grill Ryan and owner looked it over and offered me a 6 month warrenty to cover this i thought that was good and purchased it love the truck runs great thanks I am well pleased with all you did

We just recently bought a Tahoe from there. We love it! Tyson helped us he was great very nice and friendly. I would recommend going to the dealership, we will be back for next vehicle we buy!!!!!!

thanks to them i was able to buy a car, for a fair price, within an afternoon. they were willing to stay late to finish up with my paperwork. i made a list of all the things i was looking for in a vehicle and found something that fit here. many of my family members have purchased vehicles from this dealership and found good deals!

Working with Ryan & Tyson was great, they went out of the way to make our purchase seemless and easy. Originally, I decided to check out exceptional's online page and found a great family van. Went in person to check it out and it was spotless and just as described! Worked with Ryan on a good fair price. The service and respect I received as a buying customer was excellent! I'd highly reccomend them. Thanks Exceptional Motorcar!!!

I drove over an hour away to look at junk I looked at a truck that was not very old the rockers were almost rusted all the way through the rear quarter panels both had about a 5 inch spot on them were the paint was completely flaked off and rust actually flakin off as well cab corners were starting to rust as well everything in the engine was corroded and pitted almost like it had previous water damage at some point all the guy could say is that's just a little paint flaking off that's not bad from what I've seen I'm the buyer of these trucks needless to say this guy needs a new job and in the back theyhave a huge area that has cars that look like they have been wrecked thats must be what they do fix wrecked cars and sell them I wouldn't waste mg time with this place it's just a big scam it's only a matter of time they get shutdown.

the dealership replaced a few things on the truck that didn't work but what they replaced it with didn't work either. like the four wheel drive switch and fog lamp switch. there was a fuse problem with the truck when i first looked at the truck, they said they fixed it but they didn't they put a larger fuse in it to make it work. i wouldn't of known that if the truck wouldn't of caught fire under the dash and have to pull over and jump out of the truck to get away from all the smoke. they took my life in there hands, they could care less about anyone but there bottom line. the truck drives fine other than they said they checked the brakes. there is no way, they had to be replace after 148 miles after i bought the truck that's just wrong to me, everything about them is a lie. after the fire and all the smoke the air condition system doesn't work right. A real dealership told me that it was from putting the larger fuse in the truck made everything go crazy. i will never buy from them again.

Do not buy from these place. they hide thing and hope you don't see them. the place is full of liers. they don't care about you or anyone else just there bottom line. they don't do what they say. makes you sick to think they is a dealership out there like them