BCI Mechanical

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I recently called BCI for my main sewer line to my home to be snaked out. I have tree roots in the main line and it was stopped the line up. I called BCI at 7:40 one Friday morning and they promptly said they'd be there mid-morning. To me, mid-morning is 9-10:00. I had an appointment at noon across town from my house (1 hr drive). Mid-morning was perfect timing for them to come so I could make it to my appointment by noon. At 11:30 I called BCI to make sure they had not forgotten about me. They told me it would be more like 12:30 - 1:00 before they could make it to my house. I had already postponed my appointment to mid-afternoon at that point. 1:00 came and went and I stewed until 2:30 when BCI called and said they had bad news. They said they couldn't make it that day at all. Said they could get me in first thing Monday morning. At this point, I was not taking off another day of work for them to keep me guessing at what time they'd show up. I told them no and I'd just call another plumbing company. One that I could rely on. Being already 2:30 I didn't feel like I would find another plumbing company for that day. I called around anyways and was able to get Berkeys Plumbing to my house by 3:30, one hour later. They showed up on time and fixed the problem. My whole day was wasted all because of BCI's miscalculation of time. Needless to say, I will not be calling them again in the future.

We hired BCI to replace 3 very old a/c & heater systems in our home recently. They were awesome! They showed up when they said they would - gave us a written estimate that detailed what was included (at a good price), and helped show us a couple of rebates that were available that helped out a lot - We also had 3 other Denton area companies come out for estimates - Two never showed back up after the initial appointment & never sent us an estimate (I even called to see why but they never returned anything) and the third was so overpriced that there was no way we could use them. The BCI workers, office staff, and owner were very helpful & professional. They also did the work in a timely matter & cleaned up after themselves. I would highly recommend them to anyone I know.

Avoid calling these people for any type of service whatsoever. They inflate their hours and try to suck as much money out of you as possible. They are OVERPRICED , DONT SHOW UP ON TIME, AND THEIR CUSTOMER SERVICE IS THE WORST IN ALL OF DENTON. ALOT of people in Denton avoid them and PLEASE DONT make the same mistakes as alot of other people here in the area have already done. The person who organizes appointments and service (KEVIN) , is a Jerk and is couldn t careless about your concerns or issues