Smitty's Floor Covering

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- Several tiles cracked within days of installation. - Installers scratched up the new tile moving the appliances back in.- They tracked cement all over my wood floors and left it for me to deal with. - I had to follow up more than once to get them to come back out to fix all the problems. - I asked to be reimbursed for the non-reusable transition reducers that didnt properly fit and had to be removed to fix the cracked tiles anyway. That request wasnt initially a problem, but I had to follow up a second time for my refund. They sent the refund with no questions asked, but it was accompanied by a snarky and condescending note about how the reducers werent refundable. See that note in the photos. That was the companys problem since the reducers had to be removed to fix the problems with the sub-par installation. -Tiles have cracked again since they came back out the last time, but I'm finished dealing with them, after that condescending note.Photo proof uploaded. They would have to offer completely free services to get me to even begin to consider using them again, and even then, it would be a hard sell.

HAND ON THE BIBLE, THIS IS A TRUE STATEMENT:I have been calling to get tile prices from Denton companies. The Gentleman who answered the phone at Smitty's referenced prices for material and labor that were about 25% higher than any other that I had spoke to. I challenged him on his pricing, stating that he was 25% higher than anyone else I had spoke to. He responded saying that he hears that often. I asked him how he responds to that, in an effort to get business. HE STATED THAT HIS INSTALLERS ARE WHITE GUYS AND THEREFORE ARE WORTH MORE MONEY! WOW!

Mannington product looks great. Installation is average but attention to the details that make a project are below average. Trim work around baseboards was terrible. When given an opportunity to correct was told by management that this is normally how they do things and didn't see anything wrong. I spent about 6 hours fixing the problems, re sanding, removing excess caulk, and painting. I went with this company expecting to see a higher quality of work than the box stores. I was wrong.

Mannington product looks great. Installation is average but attention to the details that make a project are below average. Trim work around baseboards was terrible. When given an opportunity to correct was told by management that this is normally how they do things and didn't see anything wrong. I spent about 6 hours fixing the problems, re sanding, removing excess caulk, and painting. I went with this company expecting to see a higher quality of work than the box stores. I was wrong.