Austin Hardwoods Of Denver

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OPEN NOW - Closes at 5:00am

Last week my mom and I went to Austin Hardwoods to look for boards to build a fireplace mantle. From the moment we walked in the door we were greeted by everyone with a smile and dealt with very respectfully. We were honestly expecting to be treated like "dumb women" because that seems to be the norm when frequenting building supply companies - always talked down to because we don't understand the terms used or because we ask too many "dumb questions." I am happy to say we were 100% wrong! The first person to help us was Jack, who was working at the counter. He explained how the inside stock is laid out and where we would go to find help with the stock out in the warehouse. When we ventured to the warehouse we were greeted by Rick who took us under his wing and showed us around. He offered to do a lumber pull for us so we would have more boards to look through and explained the entire process to us. At one point when I needed to call my husband and explain what options we had available to us, Rick politely excused himself to give me privacy, but stayed close enough to us to answer any additional questions I had. When I told Rick I needed to think about it some more he was very supportive of me taking my time and told me to just ask for him when I returned, but that all the employees would be equally helpful if he was not available.



We returned the next day ready to buy the boards I needed, and when Rick saw me and my mom he jumped to get someone working on a lumber pull for us. Within a matter of minutes we had a whole pallet of boards to look through and were given space to take our time to be sure of our choices. As we were finalizing what we wanted, Rick appeared again with another employee named Dave who took over helping us by getting straight edges cut and the top and bottom planed to the thickness we wanted. While Dave was taking care of the boards, Rusty helped us at the counter getting everything paid for and then explained where to drive our van to be loaded, adding "Just drive back there like you own the place and they will get you loaded up!" When we drove into the yard, we were greeted with the "thumb's up" sign of approval from Rick, and then Dave loaded our boards up and we were on our way.



From beginning to end it was a positive experience, and I will be sure to return when I have another project to build. Thanks, guys!!!



~Diane K

Terrible. Simply the worst. Close on Saturdays without leaving a message on phone - so you drive down to find out.Staff is unbelievably smug. Apparently the owner sees it as a privelege for us to shop there and that how his ee's present themselves.I'd say go somewhere else, but they are the only game in town for exotic sheet goods. Ugg!

I called to ask a question about plywood and the man who answered seemed to think I was an idiot. I get the feeling that they only want to talk to contractors. Excuuuse Me!