Planet Laboratories Aveda Cherry Creek

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CLOSED NOW - Opens at 9:00am

I have gotten my hair and nails done at Aveda salons for over 5 years, and today was the last time I will ever go to one of their salons. Been going to Planet Lab for close to 3 years now since it's really close to work.

The lady who used to do my hair isn't there anymore so they suggested someone else to do my hair when I was due for color about a month ago. He tried a new style on my that he recommended and it ended up turning out darker with orange and golden tones. The color wasn't left in my hair long enough is what I was told today when I went in to get the orange out of my hair.

Hated my hair for about a month while I traveled for the holidays and for for work. The day I came back to town I went back to the salon to have the color fixed. They couldn't really get it back to what I used to have and loved, but it looks a little better. My hair isn't as orange anymore.

I was told by the lady who "fixed" my hair today that I was not going to be charged for this service since she's fixing something that someone else there clearly messed up. The receptionist didn't agree with that and she ended up charging me, saying that it wasn't a "fix." They have a guarantee that you'll love your hair after getting it done there - well, they don't live by that anymore and were not interested in making it right.

The $50 they charged me today to tone down the color lost them a customer of 5 + years. Hope it was worth it. Plenty of other salons to choose from, plus no more referrals which I used to always give them.