Realm Realty & Management

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Realm Realty & Management is an absolutely terrible company. I am appalled that any business that operates in the manner that they do can continue to stay in business. Realm Realty & Management's customer service (Shanon) is simply atrocious. Phone calls to customer service do not get answered, nor do they seem to hold office hours (we have waited outside the office). Example: called twice on Monday, three times on Tuesday, two times on Wednesday, and at each attempt a voicemail was left - missed the callback on Wednesday by less than a minute, called back immediately only to be forced to leave yet another voicemail. Infuriating experience.

This company deserves negative stars or a large number of black holes, because that is where you can expect your customer service requests to end up.

Realm Realty & Management has taken an amazing property and thru their sheer neglect and incompetence we have witnessed the property's decline.

The main office person Shannon is perhaps the rudest human being I have ever encountered. As tenants, we have always payed our rent on time and treated the property with the care we would our own home. This is irrelevant to Realm and especially Shannon, as they seem to treat all tenants as criminals or deviants anytime there is the slightest issue or even inquiry posed to them.

In all fairness, most maintenance requests have been handled promptly but do not expect much as far as quality (holes left unpainted & unpatched, mud dragged through your home).

They are supposedly under new management but as a tenant you are unable to get a hold of anyone but Shannon. Even though we like our home I cannot recommend this management company due to the complete lack of customer service.

Property Owners beware!!! Until they start taking their business seriously and hire competent help, it would be ill advised to have them represent your property.

run as far as you can from this business. they never answer their phone, never respond to maintenance requests and Shanon who you only get to talk to when she feels like it, is by far the rudest and meanest person you will ever deal with. do not expect anything from this company - they do not stick to their word, will lie to your face and forget you exist. I mean it --- RUN! AND GOD HELP PROPERTY OWNERS WHO USE THEM - your properties should sit empty until you find another company to manage your assets.