DARCARS Nissan of Rockville

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When I purchased my Murano, I also at the encouraging of the salesman, purchased the Darcars maintenance package. I was told it would be $800 or if I wanted a replacement set of floor mats it would be $865. I opted to get the latter so that as the car aged I could get clean floors mats.



I called Darcars to redeem getting the floor mats and was told they have nothing in their system indicating I was owed the mats and that unless I had documentation they would be able to do nothing for me. Since they are the ones that sold me that rip off maintenance package, THEY are the ones that should have documentation. I paid nearly $40,000 for a car and they can't give me the lousy $65 in floor mats I am owed.



The sales experience was a joke as well. I will NEVER buy another car there and will be spreading that word like wild fire in every avenue I can.



**Update**6/1/10**Although I still would not buy a car from Darcars, the issue with the floor mats has been cleared up after much time and energy has been expended that did not need to be. Jackie in customer service is an asset to Darcars Nissan. After receiving a complaint I filed with the BBB, she called me and said she ordered the floor mats for me and apologized that I was given such a hard time. She told me that it was obvious that I had never received them by looking in their computer system and I should never have been given the run around when I called to get what I had already paid for. She was very courteous, quick, and helpful. Thank you, Jackie