Mercy Medical Center-West Lakes

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The 4th floor nurses are not in a hurry to do anything. You can complain of chest pain and they don't call the doctor they diagnosis them selves. It took 8 hours for them to contact the doctor and get a new drug for nausea after the one being used never worked. Then the nurse stated the pain meds were causing the nausea but never had the pain meds changed to something the patient could tolerate. Wake up night shift nurses and do the job you are getting paid to do. You are suppose to be the voice of your patient and do what you can to make them comfortable. If that means waking up the doctor at 3am then thats what you should be doing. You don't leave a patient in this kind of pain and with nausea for 9 hours before you get a new order for med changes. This was my first experience with Mercy West and I will not let my loved ones be admitted to this hospital again. I was very disappointed in the care that was given. My hospital stays will be at Iowa Lutheran Hospital or Methodist.

The 4th floor nurses are not in a hurry to do anything. You can complain of chest pain and they don't call the doctor they diagnosis them selves. It took 8 hours for them to contact the doctor and get a new drug for nausea after the one being used never worked. Then the nurse stated the pain meds were causing the nausea but never had the pain meds changed to something the patient could tolerate. Wake up night shift nurses and do the job you are getting paid to do. You are suppose to be the voice of your patient and do what you can to make them comfortable. If that means waking up the doctor at 3am then thats what you should be doing. You don't leave a patient in this kind of pain and with nausea for 9 hours before you get a new order for med changes. This was my first experience with Mercy West and I will not let my loved ones be admitted to this hospital again. I was very disappointed in the care that was given. My hospital stays will be at Iowa Lutheran Hospital or Methodist.