The Bookkeepers, Inc.

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CLOSED NOW - Opens at 8:00am

Tax payer beware!! I have been going here since moving to Iowa 14 years ago. I have usually had a pretty decent experience. I even referred my husband (then boyfriend) to their services even though he has been doing his own for years. He was pleased with the first year they did his taxes so we decided to use them again this year. This experience was less than acceptable. When we went to pick up our taxes the amount that was estimated for our state refund had changed significantly from what we were previously told by Kathy. We emailed Kathy promptly regarding this concern to which she replied that there must have been something that had fallen off during importing them. We then emailed her THREE times following up for the correction to which she NEVER replied. My husband then called the office after having waited over a week for a response from Kathy. When he called their office, Kathy wouldn't even speak to my husband on the phone and instead talked through the receptionist. Kathy claimed to not know of the issue he was referring to. This was impossible as she had already replied to one of his emails that had outlined very specifically our concerns. If you want someone who stands by their work and acts ethically, think twice before using the services provided by The Bookkeepers. We will NOT be going back and I will be sure to tell our story to others in the area so they don't make the same mistake we did. Lesson learned. Professional companies are NOT always the way to go! I’m not one who typically will leave a review for a company however, in this case I felt others should be warned of the deception they would face with this company. If I could give them less than a 1 star rating I would because truthfully, that is what they deserve.

They are totally AWESOME!!! I am always pleased with their tax preparation services. They have prepared my taxess for several years. They are very professional and very helpful getting the most return for my hard earned dollar : )