Wells Fargo Home Mortgage

Write a Review515-213-3330

Twice my check cashed not credited to my loan. Still not fixed it’s been three months. Can’t get Anthony Johnson to return a call. No one wants to help!!! So ticked off! I have spent days sowing g cashed checks to every customer service person. No return calls. I get a number that they are looking into it!!!

I would like to thank Kate H. of the Executive Escalation Team who is OUTSTANDING! Thank you for all your help.

This bank can really use a dose of customer service. I don't understand why they will not pay my taxes or insurance with the escrow monies??? Are they just thieves ? I don't understand why they collected the money? They won't give me my money or pay the mortgage escrowed monies. WELLS FARGO BANK IS THE WORST NIGHTMARE OF MY LIFE! The system can't be fixed. Your hours of operation state that you are open Friday and Saturday, but you wouldn't be able to have my money back to me ever??? Oh, and by the way you have an attitude with the customer for your mistake....funny. Next step, the supervisor that took up the case, (515) 324-3912 to Roger Anderson Customer Complaint Resolution Department : Terrible attitude. He wouldn't provide the information I was asking for and then told me I sounded "as if" I was getting upset. I informed her that I wasn't upset but, concerned about my funds and the sorry customer service I was receiving. You are the supervisor, you should be providing a solution not just restating the problem. Well Fargo where is your customer service training!!!! Melissa was rude and never came up with a solution that assisted me in getting my funds. When asked for her customer service number in order for me to make a complaint he huffed "I will do you one better, I will give you my last name"....not what I asked for....we all know each employee has a number recognized by the company that represenatives are suppose to provide when asked. I repeated my request and he fumed the number---#F42. I suggest if you ever call customer service and here Melissa or #F42 you immediately ask to speak to someone else. She is not helpful or customer friendly. Now why should I be surprised. When I spoke to the manager of the department, she provided me the wrong contact number.He requested I call him back and then proceeded to give me the wrong number. I beg you....bank somewhere else. We work to hard for our money to have to deal with folks that are not helpful. WELLS FARGO NEEDS TO GO OUT OF BUSINESS - Go down! Fall Down! Crumble down!

This bank can really use a dose of customer service. After discovering they sent payment to my bank a week early, I called to correct the issue. The first customer rep, Jessica, kept telling me over and over again their process for stealing my money. I understood their process, but didn't understand why if you took the money by mistake and see the mistake in your system you can't fix it until the following week. Your hours of operation state that you are open Friday and Saturday, but you wouldn't be able to have my money back to me until Wed. or Thurs. of the following week. Sounds good if it was only a couple of hundred, but a couple of thousand. Oh, and by the way you have an attitude with the customer for your mistake....funny. Next step, the supervisor that took up the case, Melinda Holly #F42. Terrible attitude. She wouldn't provide the information I was asking for and then told me I sounded "as if" I was getting upset. I informed her that I wasn't upset but, concerned about my funds and the sorry customer service I was receiving. You are the supervisor, you should be providing a solution not just restating the problem. Well Fargo where is your customer service training!!!! Melissa was rude and never came up with a solution that assisted me in getting my funds. When asked for her customer service number in order for me to make a complaint she huffed "I will do you one better, I will give you my last name"....not what I asked for....we all know each employee has a number recognized by the company that represenatives are suppose to provide when asked. I repeated my request and she fumed the number---#F42. I suggest if you ever call customer service and here Melissa or #F42 you immediately ask to speak to someone else. She is not helpful or customer friendly. Now why should I be surprised. When I spoke to the manager of the department, she provided me the wrong contact number. She requested I call her back and then proceeded to give me the wrong number. I beg you....bank somewhere else. We work to hard for our money to have to deal with folks that are not helpful.