Advocate Outpatient Center

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It’s almost impossible to get an appointment with a doctor here so I normally rely on urgent care. Under the direction of an office staff member I messaged in the AdvocateAurora LiveWell portal, I made an appointment a few weeks ago for today to inquire about a cannabis card for sciatica pain and severe IBS. I also messaged about blood pressure concerns and was told to bring in my blood pressure monitor and log. Now, a couple of weeks ago, I also had strep. I went to urgent care and was directed to see my PCP if I wasn’t feeling better after finishing my antibiotics. I went for my appointment today and was informed that because I have symptoms which MIGHT be covid-related (I am triple vaccinated and tested negative for Covid when I was also tested for strep a fortnight ago), I would not be allowed to see the doctor. I was offered a video visit which I declined due to the nature of my visit. I was told my only other option was going to urgent care in the same building, but my appointment time wouldn’t be honored and I would instead be seen about an hour later. I left because I was furious. I do not understand the point of seeing a doctor who won’t see you if you have certain symptoms. These very doctors could administer Covid (or strep) tests. Perhaps all I have is a sinus infection. I won’t find out here. I also won’t get treatment for high blood pressure or my constant pains. The cherry on top for me was that the receptionist told me from halfway across the entrance, “THE DOCTOR ALSO WANTS YOU TO KNOW SHE DOESNT DO CANNABIS CARDS.” I didn’t think that information was delivered appropriately and I don’t appreciate that the person I previously messaged with hadn’t informed me of which doctors could help me out in my situation. 0/10, do not recommend