Yong He, MD

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CLOSED NOW - Opens at 9:00am

On October 13, 2015 my daughter and I were verbally attached by the supervisor of the front office at Doctor Yong He’s office located at 1001 Robbie Mince Way, Desoto, TX 75115. We came to file a complaint with the office manager about the rude person who does the insurance verification for his office. Before I could finish talking with the office manager he told me to hold on and went to the back. We then were told that the office supervisor (I think her name was Tiffany) would be speaking with us. We waited about 30 minutes and I got up and asked when she would be speaking with us, I was told that she is tied up right now and would get to us in a minute. After 10 more minutes I again approached the window and asked at this time I was told in a she was on the phone. About 5 minutes later she calls my daughter and I to the window (I’m assuming that she was waiting for the doctor and manager to leave before she spoke with us since it was close to closing time). She started off by saying that my daughter’s PCP will be finding a new Neurologist for her to see. I then told her that I still wanted to file an complaint against the lady that was very rude to me and my daughter. She then became very confrontational towards us and said,”that’s not how we heard it”, we were told that it was you two who were rude and abusive.” I said that that’s not true and started explaining the events of the prior day to her all along she was shaking her head as if she was saying no as if we were lying so something. She started interrupting me as I was explaining, my daughter told me not to bother because they apparently are going to believe the lady over use. My daughter also said that she act as if they are prejudice because they didn’t act like this with any of the white patients that came in the office not even the one that had an issue with insurance. I told my daughter that they must think they are able to talk to the people that uses the marketplace as if they are nothing. At that point the supervisor started getting loud with my daughter and acting as if she needed to take bipolar medications. She even went so far as to come from around the back and got in our faces as if she was trying to provoke us in some way ( But I have self control and so does my daughter- that comes from good home training, which is something I’m sure she knows nothing about). I still was trying to defuse the situation but she kept trying to engage confrontationally with my daughter. Then she went back behind the glass. I then asked that she give us the test results that the PCP had sent directly to that office so we could take them elsewhere. She refused and came back around in front of us (trying to provoke a response from us because she could have closed the window from her end) and closed the glass. Right before she went back to the back, she again attempted to provoke my daughter by verbally lashing out at her and told my daughter and I, that she was calling the police on us. I then asked her for what reason, because she is the one that engaged us with adversity. My daughter said let her call them because there are cameras here and they will see that we weren’t the one acting a fool. I then said true because I recorded the entire conversation on my phone anyway. At that point I stopped recording and sent a text to my lawyer to call me as soon as possible. She acted as if she was calling the police and we waited because we wanted a copy of the test so that we can take them to another doctor. She refused to give them to us and said that our PCP will have to request it because my daughter is not a patient of theirs. We waited about 10 mins and I told my daughter its apparent that the ignorant person didn’t call and won’t give it to us. I told her that we will just have to go back to where the tests were done and we left.