United States Postal Service

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Consumer Affair's Department.



I was setting in limbo on Saturday (5/26) at 11 AM with a Saturday GTD redelivery confirmation of a perishable item (4 trees) and can't verify ANYTHING, the USPS website service displays that my packages were delivered the prior day that were paid for as 2-day priority mail with a 5/25 delivery date but weren't, of course an obvious error - but they should have been left as NO signature was required, my local carrier embodies the notion that this Saturday delivery is NOT his responsibility with a chuckle without personally checking anything and continues his personal phone conversation, I had a GTD redelivery order number of #ORR18655596 for Saturday, I have ZERO access to anyone in the Ypsi Township post office via their phone listing/automated answer system during posted business hours and the USPS 800 Customer Service staff is useless in verifying anything as they are but a farmed-out business service (it's amazing that it's not from India) who are essentially working from manuals with absolutely no access to contacting any USPS branches during USPS branch business hours.



I receive the trees the afternoon of 5/29 after calling USPS Consumer Affairs - Detroit. So I PAY FOR 2-day priority mail and receive the parcels in 6-days. The consumer affairs rep informed me they wouldn't have been delivered on Tuesday if I hadn't called. Once again I PAID FOR 2-day priority, have a GTD redelivery confirmation for day 3 (Saturday) and even then the parcels wouldn't have been delivered on day 6 Tuesday without ME calling!



So I pay for a steak (2-day priority) and end up with a McDonald's hamburger (6-day delivery) ALL (300%) the direct result of USPS's own screw-ups and not a scintilla of civility as Joe Consumer has to EAT the difference in costs-versus-actual services performed? The USPS Consumer Affairs rep only answer to this was, "well you got it didn't you?" Talk about a useless Complaint Department -- they protect their own and the consumer gets the SHAFT.



On the morning of May 29, 2012 (Tuesday) I go into the Ypsilanti Township Post Office to deliver a copy of the complaint letter to the Postmaster and the USPS counter person demanded that I buy a stamp. We are standing in the Ypsilanti Township Post Office and I respond in utter bewilderment, "but it's in this building." Talk about a shady-business; but this is exactly what the USPS epitomizes today.



Does anyone see any elements of a 'that-a-boy' GREAT service in the above FACTS?



So we have the USPS employees with their inflated pensions, extravagant healthcare benefits, a union guarantee of no lay-offs if one's a six-year USPS employee, a federally mandated law that ONLY the USPS can deliver the nation's first class mail, ... and the before mentioned service that I received by the USPS and this is what we, the US taxpayers, get as the USPS receives hundreds-of-millions per year in "implicit subsidies," such as breaks on property tax, vehicle registration, and sales tax, in addition to subsidized government loans.



They live in a WORLD-OF-THEIR-OWN and they don't have the common decency to deal with the public humanely when glaring errors occur that THEY, the USPS, have produced themselves and when confronted they act like ostriches with their heads buried to avoid anything that might require a scintilla of effort to aid their employer - 'Joe Citizen' - with their flippant responses indicative of 'it's not my responsibility.'

Consumer's Affairs Department - Detroit



I was setting in limbo on Saturday (5/26) at 11 AM with a Saturday GTD redelivery confirmation of a perishable item (4 trees) and can't verify ANYTHING, the USPS website service displays that my packages were delivered the prior day that were paid for as 2-day priority mail with a 5/25 delivery date but weren't, of course an obvious error - but they should have been left as NO signature was required, my local carrier embodies the notion that this Saturday delivery is NOT his responsibility with a chuckle without personally checking anything and continues his personal phone conversation, I had a GTD redelivery order number of #ORR18655596 for Saturday, I have ZERO access to anyone in the Ypsi Township post office via their phone listing/automated answer system during posted business hours and the USPS 800 Customer Service staff is useless in verifying anything as they are but a farmed-out business service (it's amazing that it's not from India) who are essentially working from manuals with absolutely no access to contacting any USPS branches during USPS branch business hours.



I receive the trees the afternoon of 5/29 after calling USPS Consumer Affairs - Detroit. So I PAY FOR 2-day priority mail and receive the parcels in 6-days. The consumer affairs rep informed me they wouldn't have been delivered on Tuesday if I hadn't called. Once again I PAID FOR 2-day priority, have a GTD redelivery confirmation for day 3 (Saturday) and even then the parcels wouldn't have been delivered on day 6 Tuesday without ME calling!



So I pay for a steak (2-day priority) and end up with a McDonald's hamburger (6-day delivery) ALL (300%) the direct result of USPS's own screw-ups and not a scintilla of civility as Joe Consumer has to EAT the difference in costs-versus-actual services performed? The USPS Consumer Affairs rep only answer to this was, "well you got it didn't you?" Talk about a useless Complaint Department -- they protect their own and the consumer gets the SHAFT.



On the morning of May 29, 2012 (Tuesday) I go into the Ypsilanti Township Post Office to deliver a copy of the complaint letter to the Postmaster and the USPS counter person demanded that I buy a stamp. We are standing in the Ypsilanti Township Post Office and I respond in utter bewilderment, "but it's in this building." Talk about a shady-business; but this is exactly what the USPS epitomizes today.



Does anyone see any elements of a 'that-a-boy' GREAT service in the above FACTS?



So we have the USPS employees with their inflated pensions, extravagant healthcare benefits, a union guarantee of no lay-offs if one's a six-year USPS employee, a federally mandated law that ONLY the USPS can deliver the nation's first class mail, ... and the before mentioned service that I received by the USPS and this is what we, the US taxpayers, get as the USPS receives hundreds-of-millions per year in "implicit subsidies," such as breaks on property tax, vehicle registration, and sales tax, in addition to subsidized government loans.



They live in a WORLD-OF-THEIR-OWN and they don't have the common decency to deal with the public humanely when glaring errors occur that THEY, the USPS, have produced themselves and when confronted they act like ostriches with their heads buried to avoid anything that might require a scintilla of effort to aid their employer - 'Joe Citizen' - with their flippant responses indicative of 'it's not my responsibility.'