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Reviews

C
cherryblossom9

01/07/2014

Provided by YPmobile
Terrible Communication/Customer Service

-Tried calling their office several times and then left a message.

-Tried calling the number that was on the profile of the dog I would have loved to get information on and adopt several times, then left a message.

-Tried calling the "office mobile cellphone" several times and then someone finally answered and said I had THE WRONG NUMBER!

-Emailed the email under contact info, twice.

-Followed them on facebook, but here's the thing: they do not accept "friend requests" or allow comments on ANYTHING. How you are supposed to get in contact with them and adopt a pet without driving out there when they clearly state on their site you "must set an appointment"? NO IDEA! You can message them on FB, sure, but since they have strict privacy settings, your message will go into a seperate folder where they will likely NEVER see it.

-Their website is not up to date on adoptable animals.

-After MUCH searching, I finally found a picture of the dog I wanted to adopt in one of their MANY albums, with their new owner (ALREADY ADOPTED).



I am left very frustrated and disappointed with this entire experience.

More Business Info

Hours
Regular Hours
Mon - Fri:
Extra Phones

Office: 956-562-4421

Payment method
discover, amex, visa, mastercard
Category
Animal Shelters
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