Douglasville nursing and rehabilation

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My mom has been at the Pulmonary Care Rehabilitation Unit for 3 weeks now. I have worked in medical all my life so I know good care when I see it. We were impressed when we walked in the door. The layout is great, as is found in an ICU unit. The staff is caring, skillful, and very professional. I love that they offer monitors at the front desk's nursing station and on the bedside tables of the patients. The rooms are large and beautiful. I am very impressed by how clean it is, every area is spotless. Mom is on the vent, and I must say she is being very well cared for: I know because I come every day. The pulmonary physician is from Shephard Spinal, and he is wonderful. He is sharp and has the best bedside manners: awesome, very patient- and family-friendly. I love to ask questions, and I'm very pleased with my answers. The general practitioner is just as nice, skillful, and professional. It is a blessing that we are here. I drive from Canton, Ga. each day, and it is well worth it.

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With yesterday being my first encounter of this "rehabilitation" I was very disappointed. I started off in the wrong building because I was lost, everyone i encountered seemed to be confused on what their job was. I finally asked a fourth young lady if she could help and wanted to know if there was some sort of computer that could help me locate him, she just gazed at me like i spoke another language she then said she's not familiar with the name and maybe he 's across the way, I entered that building where it seemed everyone was nice, i was greeted with a smile, they directed me to my uncle. Here's where my heart broke! My uncle is paralyzed but does have a wheelchair that he usually sits in all day until it's time for bed, he told me he had been laying in the same position since FRIDAY, it was MONDAY when he told me this. During my stay he started having difficulty breathing, again he's paralyzed so he can only blow to turn the call light on, it took the staff over 3 minutes to answer that call light! I stepped outside of his room to find 3 young ladies at the front desk on their cellphones laughing and giggling with one another! I loudly asked if someone could come and aid him, where i then got nasty looks from the staff. Needless to say i was appalled, angry, and frustrated. It wasn't until Sharonica and Natasha visited his room that i felt at ease. Those two young ladies along with the CNA made me feel better about leaving my uncle there alone through the night.