South Atlanta Heating & Air

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I can honestly say when my Home Warranty company informed me South Atlanta Heating and Air would be servicing my two HVAC units I was concerned due to the reviews. However, I was very pleased and had a great experience. I received a call from their front office informing me of my scheduled appointment and the time frame. I even got a follow-up call because my appointment conflicted with Columbus day so they wanted to confirm the revised date and time. I also received a reminder call the day before my appointment. Eric Owens serviced my units and he was prompt, wore a mask, and shoe coverings when he was in my home- this I greatly appreciated. It took him roughly an hour to complete the maintenance for both of my units. All in all, Eric came to work and did not waste time. I know the reviews seem a bit daunting but they are old and I would recommend this company.

Stay away from this company unless you want to be without AC for WEEKS or MONTHS! Should have a ZERO rating! What kind of HVAC company has hours of 10A-4P M-F and doesn't answer the phone for days at a time? Scheduled a 4 hour appointment window, didn't call or show up, then calls me 3 days later to reschedule?!!? Its been 3 weeks and STILL no air conditioning because they didn't have a service valve on their truck! BEWARE!!

My phone call was with technician Eric,who was very professional and courteous,and could tell a sense of urgency from me to get my heat to stay on. He set up appointment for next morning early. It was snowing but he still
arrived early and repaired my heating problem. My wife and I was totally
satisfied with his work. Anne and Benjamin Palmer