Prestige Tree and Landscape

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They first came out to my home to remove 3 tree stumps and all 3 trees were fairly small. It was a surprise when they actually showed up because it was days after regularly schedule but I could understand because there was bad weather the days before. BUT they should have let me know I was post-poned and when they were coming. I had left a voicemail for them days prior about wanting to do the extra two trees while they were there and no response. Luckily, when talking to them, they were able to do it same day. All was competitively priced well!!

They mostly did a good job but left some pretty heavy stumps/roots that they missed that were hard for me to dig out. And the two trees in the back they only grinded down to ground level leaving me to call them back to come finish the job for an extra $100 that they quoted. I was fine with that but that conversation happened March 26 and I bought trees to plant on March 25th. After 4 email/call/text requests to find out what week they were coming out, after no response, I finally told them to let me know or I will cancel. Of course they responded to that message letting me know that they should have been there Saturday. When I told them they didn't come then they said they'd be over tomorrow. Well when tomorrow came I texted with no response. After calling they said they were running late and maybe tomorrow. Well tomorrow was a rainy day so the day after I called and they said their machine was down until the weekend. I told them to forget it and called someone else to come finish their job, and this is as of today, April 10th. It took over 2 weeks of trying to get them to come back, or at least just tell me when they are, to finally say forget it.

Sadly, each night I had put the trees in the shed at night, bring them out in the morning to prevent freeze. And then be sure to water every other day. Had these been planted I could have been at ease.

The overall theme here is poor communication, non-reponsive, not professional, not apologetic, and flakey customer service. I do not recommend going with them.

Thanks for doing a great job trimming trees at my house. Looks awesome. Kelly