Piles Chevrolet Buick Inc
30 Ferguson Blvd, Dry Ridge, KY 41035
Reviews
01/19/2016
Provided by YP.comLarry Robinson has still not contacted me back my tags expired on Jan 12th and I still have not recieved my new tags and the second key I was promised. I bought a certified used vehicle which is to come with two keys mine did not. Larry made a huge deal on how he had to make sure I got that second key and never did get me the key. On top of that I have called 5 times now and have never heard back. every time I call they say Larry is busy and he will call me back. He never does!!!!!
We appreciate you taking the time to tell us about your recent experience, Athena. We are sorry to hear about your disappointments regarding your tags and the second key. Our Sales Manager, Randy Mann, gave you a call and left a voicemail explaining this issue and apologizing for the situation and lack of communication. Our customers’ satisfaction is very important to us and we apologize for falling short of this for you. We have ordered your second key and sent your tags in the mail. We understand your inconveniences and we want to make things right for you. At your earliest convenience, please call Randy at (859) 824-3337, so he can further address your concerns. Thank you.
10/16/2014
Provided by YPmobileI bought a 15000 dollar 2008 gmc canyon from piles I asked them if the vehicle had been checked by a certified mechanic they said yes it needed new front brakes and tires I said ok I'll buy it 6 miles after I signed the paperwork it's broke down in my drive way with 1500 in repairs that need to be done piles will not help at all they laugh after us buying multiple cars from them very unethical business
07/30/2014
Provided by YP.comWe drove from Ohio to purchase a car that we had found on their website. The car was just as advertised and what we were looking for. Go to Piles for great prices and honest salesmen. Thanks Cale for making our car buying experience as stress free as possible.
Kenny, we're glad you came to Piles for a new vehicle and it's great that Cale helped you to enjoy your experience. We want our customers to be confident in their purchase and leave 100% satisfied. Please let us know if you ever need anything else!
07/29/2014
Provided by YPmobileI purchased a vehicle there about a month ago from cal an Matt. Both great salesmen! When we decide to buy another vehicle that's where we are heading!
Thank you for sharing your experience and for your kind feedback! We look forward to having you back in the future!
07/29/2014
Provided by YP.comGreat Service at Piles! Had car trouble piles got me in immediately at fixed the problem in a timely manner. Nothing was repaired without them telling me the problem and cost. Thanks for the great work..
Cale Barr assisted me in getting my car in the service department and getting it fixed.
Thanks so much Cale.
If you need to purchase a car or or just assistance go see Cale at Piles..
Mike, we're happy to have gotten you in quickly and back on the road in no time! We do our best to update our customers throughout the time their vehicle is in service and are glad you were satisfied. Thank you for your kind words about Cale and your recommendation!
07/29/2014
Provided by YP.comM. Newman
We bought a Buick fro Piles Chevrolet and are so glad we did. The Customer Service is good and Rusty Arnold was Great!. When we decide to buy again we will definitely go back to Piles Chevrolet again and see Rusty!
Margie, thank you for purchasing from Piles. We're proud to hear that you enjoyed your experience and would come back for future needs. We look forward to having you!
07/29/2014
Provided by YP.comPiles is a family-owned business who cares a great deal about their customers and the community. Having known them for years, they are like family and I would never buy a car anywhere else! Cale will take great care of you in helping you find your next vehicle, you won't be disappointed!
Thank you for your kind words, Devon! We certainly do want our customers to feel like family when they come in. We appreciate your recommendation of Cale and our dealership and look forward to seeing you next time!
07/29/2014
Provided by YP.comWe purchased a vehicle recently from Piles Chevrolet, and I have to say this was absolutely the best car-buying experience we've had in 30+ years. Rusty Arnold was so helpful, even coming to our home to pick up our trade-ins to have appraised: loved that we didn't have to spend hours at a dealership. We love our Chevy's, and Piles and Rusty will be where we purchase from the next time we're in the market for a new vehicle. I'll recommend them to everyone looking to buy!!
It's great to hear that Rusty was accommodating and helpful throughout your experience, Peggy! Thank you for buying from Piles Chevrolet and we look forward to helping you again in the future. Your recommendation is appreciated as well as the time taken to share your experience!
07/28/2014
Provided by YP.comThank you for a great experience Matt Catron. I gotba vehicle best suited for me. Love it. The atmosphere was amazing. I thought I would never be able to get a new car due to my circumstances but I got approved. They will get you done right the first time. Thanks again Matt Catron you are an amazing salesman.
Beth, we're glad Matt could help get you into a new vehicle! Thank you for taking the time to share your experience and for your compliments on Matt. Please let us know if you ever need anything else!
07/28/2014
Provided by YPmobileBought my first vehicle from Rusty Arnold and he was the perfect definition of great customer service. The truck is amazing and I wouldn't buy another vehicle from anywhere else. Highly recommend. A +++
We're proud to hear that Rusty provided you with great customer service and made sure you were happy with your truck! Thank you for coming to Piles to purchase from and we're glad to hear you'd be back. Your recommendation is apprecaited!
07/28/2014
Provided by YP.comPiles went above and beyond to assist me in the purchase of a used car. I called on Friday afternoon to see if they might have anything in my price range as I had just had my car totaled and was loosing my rental on Monday. The salesman asked me to fill out an online application and he would see what he could do. I filled it out and submitted it thinking it would be the next day. I got a call back that he wanted me to come on in and check out what he had even though they were closing in a half hour. I showed up was handed several keys and taken to each vehicle to check it out. Needless to say I got a vehicle that night!!! I was so frustrated with the entire process I was going through and they related to my aggravations and turned it into a very satisfying situation. Piles is an outstanding dealership!!!!!!
Edna, we're happy to have been there to help you figure out a stressful situation! We do our best to give our customers a positive experience and make it easy for them. It's great that your salesman took the time to show you vehicles that could fit your needs and got you into one that night. Thank you for taking the time to write this review and we hope to see you back!
07/28/2014
Provided by YPmobileLong time Chevy owners. Will always deal with Piles for purchasing and maintenance. Friendly people and great customer service.
Thank you for your continued loyalty! We're happy to be there to help and appreciate your kind feedback about our staff and dealership.
07/28/2014
Provided by YP.comAmazing dealership I have purchased 3 vehicles from this place and it is a must place to go when buying a vehicle
Thank you, Tyler! We appreciate your continued business and look forward to seeing you next time.
07/28/2014
Provided by YPmobileI drove there Parking lot twice in one week after hours found 3 cars I was very interested in!!! Thanks to cale I ended up with the best car for me!! Everyone was great very honest.. They did a great job I would definitely do back an would recommend them!! Thanks Cale
Brittany, it's great that you found the vehicle to fit your needs! Thank you for trusting Cale and Piles Chevrolet to get the job done. We hope you're enjoying your new vehicle and appreciate your recommendation. We'll see you next time!
07/16/2013
Provided by YP.comDon't waste your time. I called about a car that this dealership had listed on their website and on craigslist. I told Amanda that I wanted to make sure that the vehicle was still available since I lived 1 1/2 hours away and would be coming up that day to purchase it. She assured me that not only was the vehicle still available but had recently been reduced! We set up an appointment for that evening and upon arrival Amanda told me that they had made a mistake and the vehicle was sold! They then attempted to sell us a vehicle out of our price range with the promise of a good negotiation on price since they "owed us that much." They insulted us with their reduction as it was only a few hundred dollars and they were aware from the beginning what we were able to spend. Don't waste your time with this dealership! We wasted over 4 hours for bad service and unprofessionalism.
More Business Info
- BBB Rating
- Hours
- Regular Hours
Mon - Fri: Sat: Sun Closed - Brands
- Aveo, Camaro, Cobalt, Colorado, Corvette, Enclave, Equinox, HHR, Impala, LaCrosse, Lucerne, Malibu, Regal, Silverado, Suburban, Tahoe, Traverse
- Payment method
- debit, check, cash, all major credit cards, financing available
- Other Link
- Social Links
- Category
- New Car Dealers
- Other Information
Parking: Lot
Wheelchair Accessible: Yes