Dublin Security Storage
6005 Scarlett Ct, Dublin, CA 94568
Reviews
07/01/2008
Provided by YP.comOn the 29th of June 2008, I filled an application to secure a storage space from this company, upon getting my belongings and having the movers bring it into the selected unit (133), we discovered left over boxes from past owners I assume and a dead MICE!!, I did not check to see if it was more than 1 mice. I hurried up and went to the office before they close at 4pm since it was 10 minutes to 4pm. I was assisted by Bryant and he agreed to refund my money back. My wife and I decided that we would not use them based on this experience. Bryant was unable to complete the refund process and advised me it would be taken care of the next day 06/30/2008. On 06/30/2008 Bryant called me and left a message on my voice mail stating that they would refund my money less the administrative fee of $14.95. I called back and spoke to his manager Jeanette and informed her that this was not acceptable, where I have to pay them for a facility that was not up to standard. She insisted that they would charge me the administrative fee and told me that also they had to pay Bryant over-time for me holding him beyond the 4pm close time. I would not recommend this business to anyone. I advice Jeanette that she would be hearing from my bank and the better business bureau and she said I should go ahead.
Very Disappointed Customer
This customer was not entirely correct in writing this letter. We understand the unpleasant sight of seeing a dead mouse in a unit, we apologized to him for that and that Brian had showed him a unit which was not clean and ready to rent. We didn't want to lose this customer however, since he chose not to rent a unit with us. We assured the customer that he would get his money back. He not only received his money back from this company, he also tried to dispute the charges on the credit card and receive double the money in which he paid. The BBB had already been addressed, and the credit card company as well which had no findings to reimburse him twice for monies paid. Most of our customers are very happy customers as we try and meet all of our customers' needs. They refer friends and family to us and defintely return to store with us when space is needed.
More Business Info
- BBB Rating
- Hours
- Regular Hours
Mon - Sat: Sun Closed - Extra Phones
Phone: 925-828-7466
Phone: 925-454-1401
- Payment method
- check, visa, amex, discover, mastercard
- Other Link
- Categories
- Self Storage, Boat Storage, Movers, Movers & Full Service Storage, Moving-Self Service, Public & Commercial Warehouses, Recreational Vehicles & Campers-Storage, Storage Household & Commercial, Trailer Renting & Leasing, Truck Rental, Warehouses-Merchandise