American Signature Furniture

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Horrible customer service. Totally incompetent workers in this dept.
Salespeople are pretty good, though.

Furniture is not made well. I spent over $3,000 for living room furniture that I thought was good quality furniture. It started coming apart within a few weeks. I purchased the "insurance" that the salesperson said would cover "no matter what happens". She LIED!

I tried to submit a claim and all I got was the run around. Don't buy from these thieves!

HORRIBLE CUSTOMER SERVICE!!!! STAY AWAY!!! These people brought furniture into our Brand new home (purchased 1 day before this incident) and destroyed the furniture as well as our home on the way in. We provided a detailed and accurate claim, pictures, and a statement for the damages...and they flat out denied it and called us LIARS! Brandon, the store Manager over at the Duluth, GA store is wasting American Signature's money as he doesn't have a clue about customer service. Unless of course, American Signature condones treating customers like crap and giving two cents about customer service or satisfaction. Although, that would explain alot to me about who he is and that he is only a bi-product of their management training. No one can be that clueless. And I won't even go into the fact that half the staff at both the Duluth and Buford store lay around more than anything else on the furniture like models...(In short, spare yourself of the show and the closing act which is a nice dose HORRIBLE customer service. Couple that with CHEAP poorly made furniture and you can understand our frustration. If you purchase from American Signature, I GUARANTEE that you'll be leaving the same review that we did. If you don't believe us...check other reviews and you'll see similar complaints. Thanks American Signature for ruining our experience! I knew I should have gone to Haverty's!!



#Bring back customer service