Northstar Ford

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CLOSED NOW - Opens at 8:30am

Don't go there. The service department claimed fluid flushes were required maintenance and overdue, when my car was in for ABS repair.
I am very disappointed in Northstar Ford, and feel I was tricked into buying "maintenance" that really was an expensive and unnecessary option, costing me almost $900! I certainly lost my trust in that dealership.

The service department at Northstar Ford is something to be desired. I have dealt with them on 4 separate occasions with HORRIBLE service each time. The staff is friendly and has been able to accommodate appointments, but the turn around time on my vehicle has been no less than 7 days each time!! I am a traveling salesman and without a vehicle I am landlocked in Duluth. Each and every time I have been up there for service, there has been a 2-4 delay on the necessary parts for the repair. Not to mention, the service manager and administrative assistants are horrible about following up on the status of your vehicle. You have to call them back repeatedly each day to get an update, not them being proactive and giving you an update. All in all, if you are looking at a Ford vehicle from Northstar Ford, I would look elsewhere. The vehicle itself might be a good value, but if (when) something goes wrong with it...and it will...the service department is what makes them a terrible value. **BUYER BEWARE**

DO NOT GO HERE! I would not recommend this place to ANYONE. I went there to get my oil changed and my tires rotated. They had messed up my appointment and had me in the books for two weeks later. I refused to come back and they did fit me in but it took much longer than if they would have put the appointment in correctly! Then when I came to get the vehicle they told me that my oil gauge was broken. I knew that it was not broken when I turned it in. I tried to tell them that, no, in fact it was not broken when it came in. I had no way to prove this so there was no much that I could do. Later I found the piece that they broke off that made my gauge stop working. just because I am a female does not mean that I do not know my vehicle. They treated me like I was a dumb little girl and I would not recommend them to anyone who cares about their car.