Old Chicago Pasta & Pizza

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We have had horrible experiences 2 out of the 3 times we have eaten here. The last one was so bad I have to let others know that they should not waste their time or money at this restaurant...there are so many other GREAT places to eat that treat their customers well.They have crammed so many tables on the upper level it is hard to even navigate to your table, not to mention that it gets really loud in there with so many people so close together. Our server kept saying "what?" over and over. I felt like it took us 10 minutes just order our food. We tried the Stromboni's, which we had never had before. We both commented how good they looked in the picture with the thin crust and the insides just packed with veggies and meat with cheese oozing out. As you can tell by the way the story is going, this is NOT how they looked when they made it to our table. By the way, by the time the food made it to our table, I had been out of a beer for 15 minutes and our waiter had not been seen anywhere. We finally spotted him taking orders for a 30 top that had came in. (This is were the waiter should have told their manager that someone needs to help with his tables if he is going to take the large party.) Our food was brought to us by a runner, who ran away so fast that I didn't have a chance to ask for ranch or ketchup (my son ordered fries and there was no ketchup to be found...do you know how hard it is telling a 3 year old that he has to wait until SOMEONE walks by that can help us???). I finally got up and asked another waitress for ketchup and ranch. Here comes the good part...20 MINUTES LATER...still have not seen our waiter. Our Stromboni's were dry and gross. Neither of us barely touched them. No one had been back to our table to ask how our meal was. So, we are "done" and need a box for my son's burger (because there is NO WAY we are taking the Stromboni's home). As you can imagine, I still have been asked if I would like another beer (by now I could have used three). I have to get up and get a manager to get some help here, I explain our situation and give him my card to run for our check. He brings us our check to sign, clears our two plates and leaves. No apologizes, no concerns, nothing done to our check. As we are getting ready to leave the manager comes by and grabs the check and asks "is this taken care of"? I almost lost it. I had a vision on snatching the billfold out of his hands and tossing it across the restaurant.I will never ever go there again and I am going to write this review on every social media outlet. Old Chicago...get it together. Train your servers better, fire your Stromboni cook and definitely fire your manager. If anything, he had one opportunity to at least apologize for the bad experience at your restaurant. A apology goes a long way. Needless to say, we had to stop and pick up dinner on the way home.