Gray Manor Cleaners Inc

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I am giving this dry cleaning organization a three-star rating based on my customer service experience alone. I took my comforter here to be cleaned and when I went to pick it up, I noticed that the colors looked a little off and it appeared to be dirtier than when I first dropped it off. They agreed that it still looked dirty and re-cleaned it for me. The second time I went to pick it up, the colors of the comforter were very wrong and I even brought my pillow shams to show the difference. I asked to speak to a manager, and I was lucky to speak to the owner. The man and I had a lengthy disagreement regarding international dye standards, chemical breakdowns, and the need to buy American products. He was very adamant about blaming others instead of understanding that the problem happened within his store. He then said he was going to package my comforter up and send it to the National Cleaners Association for a review, and I would get my comforter back at the end of summer (it is currently May and my comforter has been in their possession for two weeks). I told him this arrangement would simply not suffice; and it was then, he offered I could write a letter to the Association stating my case.



Before going into this conversation, I read on many dry cleaning sites that most places would replace your damaged item for 40% of its value, plus the expense of the dry cleaning. In my case, I brought the receipt with me, and the cost would be $60. After some negotiation, I was able to receive this amount. The owner was clearly upset by the deal and demanded that I leave my comforter in his possession, which now I'm slightly regretting by the fact he has my pillow shams. I would say that if you use any dry cleaners, know that your items may get damaged- it can happen anywhere. However, if you are reasonable, still have your receipt, and are willing to negotiate, you might get a replacement value for your damaged item. Three-stars, Gray Manor Cleaners. All I ask is that you don't bombard your customers with factoids regarding international dye standards and the need to buy only American made products.

This was the only cleaners I used for a long long time -- not any more. Bought a house with three bay windows that had lined drapes that really needed cleaning. The label clearly stated dry clean only. I hever had drapes done before - always bought the kind I could wash. Took them here to get a price to see if it was worth cleaning or just buying new. They told me they could do the job and we agreed on a price just shy of $150. I told them to take their time as I wanted them done right - not hurried. I came back a week later and picked them up - they looked good through the plastic covers. We were painting the rooms so it was about another week before I went to rehang them. I was shocked! The outside material had shrunk about 6 to 8 inches and the lining was showing. The side of each drape was curled so they would not lay properly and they were very limp. These drapes were clearly not dry cleaned but washed and ironed. I took them back and complained that they ruined the drapes - after two weeks they said they could let out the hem in the front. I told them that there was no way that would work and that I wanted my money back. Their pat answer is always the manager is on break and would have to call me back (I went to the store three times to speak to them and I'm still waiting for that phone call). I really got taken and other than warning other have no recourse. WARNING -- AVOID THIS BUSINESS -- they used to be good but I STRONGLY recommend you go someplace else.

nice placefamily run... try hard.. good stain removal