Ledo Pizza Dunkirk, MD

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CLOSED NOW - Opens at 11:00am

I had someone pick up a pizza from this location. My pizza was missing one of the toppings I ordered and was not cut. When I called the store the manager, April, was antagonistic and jocular, and did nothing to try and correct the mistake. In fact, she denied making any mistake and laughed and said, "no one has ever called over a pizza not being cut before" and then suggested I find something to cut it with. If the only problem was that the pizza had not been cut I, obviously, never would have called. I will never, never order from this restaurant again. I felt a great deal of anxiety dealing with April and I don't feel she's fit for customer service. P.S. After I wrote this review I called the "contact us" number on the website and spoke to a man who didn't say his name, but told me he could "field" my complaint. He told me, in a super belittling tone, "yes, we've gotten your review on our website AND on yelp..." as if I'm being excessive. Everything this guy said was basically scoffing at my complaint or just trying to pacify me. If that's the way ledo pizza headquarters handles grievances, I'm not surprised the employees at this restaurant don't feel obliged to ameliorate their mistakes. By the way ledos, you're not doing me any favors, I don't need to eat there ever again, at any of the locations. Get your act together.