Professional Computer Solutions

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PCS has a long way to go in learning the value of customer service and on-floor professionalism. The service techs (one of whom is an owner) are aloof and make it obvious that they are being bothered when customers have questions. When they can be taken away from whatever it is that is so important, they are terse to the point of being rude, and aren't willing to listen to the customer. These problems have occurred both in person and on the phone. For the amount of money that I spend in a computer store, they can afford to put on a smile and act like they care about my business--at least to my face. They put faulty equipment back on the shelf for sale without adequately testing it. I would prefer to support a local business, but my time and money are better spent online, where at least I expect no customer service.