Mercedes-Benz of Durham

Write a Review919-354-7770

CLOSED NOW - Opens at 7:30am

Yes this is a long review, but I think it speaks to the character of this new dealership:

I Worked for several exchanges with the internet liaison. Set a time to work a deal on a specific vehicle. Cleared out my vehicle and gathered all info to trade The next day I confirmed a Prearranged time to come by to drive and purchase the vehicle. The sales manager was ready and would be waiting to appraise my vehicle. I cleared an opening in a busy work schedule to get over to see things through.

When I arrived the sales manager gave me a big smile and laughingly said " I just sold that car 10 minutes ago". No honor, no respect for promises to a customer, no respect for the effort I made to be there. Not even a call to at least tell me of their dishonor and save me from driving there and having someone also drive my vehicle for trade. Most importantly no shame whatsoever.

I immediately left. Wrote a complaint email to the Internet advisor and general manager. I never heard a word from the Internet salesman. I guess he suddenly forgot how to use email. The general manager replied that they were being " Sympathetic" to the person who asked to buy the same car I was scheduled for. No shock, he then offered to sell me some other car. If they have so many why not offer those to the other customer?

Summary? If you want a dealer that operates the bait and switch like a sleazy used car lot, this is the place for you. When a place is so willing to screw a potential customer, how well do you think they'll treat you if you have an issue? One star is more than they deserve. I'll stick with Mercedes of Raleigh, well worth the extra miles.