Northgate Mall

Write a Review919-286-4400

OPEN NOW - Closes at 12:00am

I just came back from the Premiere of the movie Social Network.

Me and my wife noticed there were several scratches in the MIDDLE of the screen like a cat has claws across the screen when they played the movie, so my wife went over and talked about that with the owner (sorry I forgot his name, Jim or Jeff) about this problem,

and she asked if he could have a look at the scratched and damaged picture and also listen to the surround sound system which was not turned on.

He told my wife I will take a look later. I waited awhile and I went over to speak with the owner of the place, but he had no time for me, because the owner was selling popcorn, he told me literally that this was NOT his priority right now. At that point it made me angry, because there were people selling popcorn already, and he did NOT care to check about the complaints my wife and me had, he offered immediately to give our money back.

So our conclusion is, Mr Owner acted like a person who cares more about the money that comes in with selling popcorn then taking care about the quality of his films, and listening to what was going on.

Not even a " I am sorry ", nothing.

Well Mr Owner life is not only about giving someone his or her money back, it is about SERVICE and listening to your customers.

Never too crowded, great environment, and the staff is very helpful.