Kopter Krazy

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So my sweetheart and I bought 3 heli's from the kopter Krazy in Logan Ut. for our kids for Christmas. We spent a significant amount of time asking the employee about the various 'copters, strengths, weaknesses, durability. Because our kids had never flown anything like these before, we wanted to make sure they were well built and could handle the 'learning curve' of our kids. He assured us that they were well built and that he had crashed them a number of times and that they stood up to it. Feeling confident in the helicopters, the exchange policy, the durability, we purchased three helicopters. Quite an expensive purchase as these were our main gifts to our kids. We got them out on Christmas and the Eagle wouldn't respond to the controller and the two smaller ones flew just fine for the first charge. We charged them again and the smaller ones wouldn't take off, they just spun on the floor. Talk about a disappointing Christmas. We took them back to the kiosk in the Logan mall where we bought them. We were VERY surprised because the 'easy' returns, exchanges, or parts we were sold on from the first employee turned out completely false, we got the biggest run around! From the two-month "seasonal employee" that was the "manager" saying that our kids had crashed them, to they don't warranty their products (their only guaranteed to lift off the ground - that would've been nice to know!), to 'its just this gear that has broke and it's simple to change we just have to look on their Web site for instructions' (turns out the employee had no idea how to fix the gears, he was just saying that and when we pressed him to show us how, he came clean saying he didn't know how). He called the owner of the kiosk (who's in Boise!) for instructions, but he didn't have time to walk him through it. The owner was willing to let us ship the helicopters to him so he could fix them and then he'd send them back. No word on time it would take or the fact that we'd have to pay to ship them to him. However, the employee said he had the part we needed and that we could 'easily' take the helicopters apart and fix them ourselves. I am a pretty handy guy, so I thought I'd try to change out the broken part. Turns out the gear that the "manager" told us was broken was completely the wrong part so it was a waste of my time to even try. We were at the kiosk a total of 45 min. and saw a total of 9 of their Krazy Kopters come in with problems! To continue our discussion with manager, we had to let him work out issues with other customers. We didn't see one person there to buy a new one. We were also told that they don't have a phone number to get a hold of the owner although the "manager" called him and got in touch with him right away. We were given an e-mail address, he told us there was no business line to call. We asked the "manager" to call the owner so we could talk to him. We were told that it was pointless to talk to him on the phone because nothing good would come of it. Considering the amount of money we spent, the lack of time getting to actually fly the helicopters on an important day like Christmas, the customer service, lack of knowledge from the employees, misinformation, and inability to have recourse with any management team, we would tell anyone NOT to purchase helicopters from Kopter Krazy. From reading online and time spent at the kiosk, we're not the only ones who've had trouble with Kopter Krazy and there are other stores that sell and maintain the helicopters that they have. Another point: They tell you need to read the instruction manual before flying. If you want a good laugh at English as a second language, read that manual. It makes no sense, it's in broken English (if that!) and the important pieces about what to do with the wiring/batteries is not even covered!