A Piece O Cake
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4966 Northwind Dr, East Lansing, MI 48823
4966 Northwind Dr, East Lansing, MI 48823
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11/17/2009
Provided by YP.comI just got married in October in East Lansing, MI. A Piece O' Cake came VERY highly recommended to me so I went with them. The tasting session was amazing. They were very accomodating.. I paid for and helped design the idea for my cake. A gold fondant cake with leaf imprints and small flowers .. but simple.
On the day of my wedding however, I recieved a WHITE cake with Red polk-a-dots on it. When I called after my wedding to inform them of this error, I got nothing but attitude on the other line. This was very discouraging seeing I was so excited about going with this company and them being SO wrong. I thought there would be no argument, simply an apology. I paid $1000 for my cake, that I now could buy no pictures of becuase it clashed so badly with the rest of my wedding. I told the woman that I was simply calling for business feedback purposes and I didnt expect them to turn back time and re do something that could never be redone. She insisted multiple times that I come in to the shop and look at HER pictures. After doing so, the cake was STILL white and STILL had red on it!! I was so appauled at how unprofessional she was that I told her I was done with the situation and I was leaving. As I was walking out of the door, she sarcastically said "Well I was going to offer your money but I see that nothing will make you happy." I turned around and said I will happily take a refund. After leaving and waiting for an email response on how much she was going to return to me, She decided $120 was enough. I said fine and gave her my address to send the check. A month later, I have yet to recieve it and when I called back to let her know, I once again recieved nothing but arguments and attitude. I would say to ALL THE BRIDES OUT THERE, save the headache and go somewhere else. I cant believe anyone can run a business with that sort of attitude. I think I was more hurt than angry becuase I had expected so much more! So, save the headache girls! Your already working to hard!!! Good luck to all!!!