ROCHESTER'S LARGEST INGROUND POOL BUILDER. Rochester's Most Experienced Service Department. Servicing All Pool Types: Gunite, Vinyl & Fiberglass Pools.

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Reviews

anonymous

03/17/2008

Provided by Superpages

I just had a very frustrating experience with this company's customer service. Usually you would expect it from employees, but not the owner. I left a message to have work done, the receptionist said the owner was on vacation, but would call me as soon as he got back. I got no call back for almost a month. When I called them again he said it was because he said was busy & forgot, so he set up an appointment & I took off work to meet with the him, then he didn't show up! After barely an apology, he offered to come right away, but I had to go back to work. When I told them how upsetting this whole thing was, I was told by the receptionist that "everyone makes mistakes". This is very lame & unprofessional & doesn't compensate me for the time I took off. If the initial customer service & communication is this bad, it made me very reluctant to continue to do business with them for the actual work involved..

More Business Info

"The Backyard Place"

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon:
Tue:
Wed:
Thu - Sat:
Sun:
Services/Products
Showroom Features 3 Fully Landscaped Indoor, Inground Pools; Extensive Spa Display; Fully Stocked Chemicals & Accessories; Above Ground Pool Displays; On-Site Landscaping & Fencing Department; Waterfalls, Fountains & Landscape Lights
Brands
Matrix Pools; Sunrise Spas;
Payment method
master card, check, debit, discover, visa
Location
Brand New 21,000 Square Ft Superstore On 4 Acres
Amenities
Cash
Associations
BBB; BCB
Categories
Swimming Pool Dealers, Building Specialties, Spas & Hot Tubs, Swimming Pool Construction, Swimming Pool Equipment & Supplies, Swimming Pool Repair & Service
Other Information

Wheelchair Accessible: Yes