Wilson's Complete Auto Care

Write a Review618-397-9007

CLOSED NOW - Opens at 8:00am

The work here is pretty reliable, reasonably priced and you can in most cases bring your own parts. I've been going here for years and have always had a good experience.

I wish I had a better experience to relay....and while I would never tell a person where they should or should not do business I can tell you what I experienced and you can make a decision whether this is the business for you.
I contacted this repair shop and spoke with Scott.Scott explained that a diagnostic test would be done which would tell him what the issue is at a cost of $35.00. A short while after dropping my car off, Scott contacted me to inform me that my radiator fan was broken which is why my car was overheating. He explained that the repairs would cost close to $700.00 (along with other repairs) which I agreed to have him proceed with repairs. In less than 3hours, Scott informed me that my vehicle repairs were complete..
Later, the same day, my car overheated again. The following Friday we delivered back to Complete Auto. Later in the day, Scott called and said the issue was resolved as they found an air pocket in the line and resolved it. We picked up my car again and once again the car overheated the same day. My wife returned the car that Tuesday and again was told that there were air pockets which they rectified and told us,for the third time, the issue was resolved. Again, on that same night, the car again was overheating. So again, we contacted them on Wednesday, returned the car which they kept for for 2 days.
On Friday, I was informed that there may be a larger issue that will cost a couple of thousand dollars.
We paid for a diagnostic test to be complete- which means all the issues should have been disclosed so we could have made a decision on if the vehicle would be worth salvaging. They repaired "an" issue but "the" issue was not fixed- despite them continuously telling me it was.
At no point, did anyone say to us that the issues we were having could be a larger more significant issue. I feel like I was fooled to pay almost $700 toward repairs on a vehicle that would not resolve the more immediate issue, just cause them to profit.