East Lake Appliance

Write a Review440-306-8055

OPEN NOW - Closes at 8:00pm

They sold me a defected refrigerator. My ice maker never work from the beginning shelves was missing which he told me from the beginning that they where in his warehouse but I guy he sent out to fix it said there is none. I keep playing phone tage with the owner. Now they not responding but I forwarded all the information and text messages to my lawyer. All I ask is for them to fix it replace it or give me my money back.

Not a good business to look for appliances,workers wrecked my front door and owner cant take responsibility,look elsewhere for your appliances.

Great service and great prices. They have a large selection of high end products. They even installed my washer and dryer.

I have used this company for appliance repair in my home several times and never had a problem. The owner mentioned that they were doing plumbing so when I needed my main line snaked out, I called them. They quoted me $165 to snake the main line. I requested repeatedly that they snake both towards the street and towards my house as we have tree roots that tend to grow through the lines. They ran the snake towards the street once, 45 feet and refused to do anything else. The two men then came into my bathroom and ran the water in my tub for 10 minutes. I thought they were flushing the lines. Without my knowledge they decided to pull apart my sink, which at the time was draining. After 20 minutes, they asked my elderly mother to gain access under my home to access the drain lines. At this point we realized that they were attempting to do work that we didn't authorize so we asked them to stop what they were doing. Again we explained that all we needed was to have the main line snaked towards the street and towards our house. They then told us that they could not "fix our problem" until they broke up the concrete in our utility room and did approx. $6000 worth of work. We asked them to leave. They charged us $227 and for some reason they didn't have any receipts (that would possibly state what their guarantee for work would be) and used a piece of lined paper to write out the amount. After they left, I found that my tub was pulled apart. The drain access was sitting in the tub and the screw was on the floor. They ruined my stark white bath towel by wiping a black and orange oily substance on it. They also caused my bathroom sink to plug completely. We called the company to complain that they did not do the job requested and left us in worse shape than before the visit. They gave us a $40 refund. I was still not able to do laundry because my drain in my utility room was plugged. I called the company after a week to let them know that my drains were backing up again and they told me to "call someone else." They offer no warranty or guarantee for the work they (don't) do. I called the company that I normally use (the owner was out of town at the time that I used Richard's Appliance and Plumbing) and he did the job properly. Don't use this company! They are rude, they refuse to do the work you request they do and they will try to talk you into expensive, unnecessary work. I paid twice to have the job done properly and because of the treatment I received by their customer service manager, I will never use that company again.