Fantastic Sams

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Thought I should warn everyone who might be thinking of going to Fantastic Sams for coloring their hair. My daughter used a temporary hair dye that was supposed to wash out after 4 weeks. Well, 8 weeks later the red was still very much in her hair. With prom Saturday we decided to dye it back to her normal brown. I saw the ads for Fantastic sams claiming they have stylists that are "color experts", so we decided to give them a try. After reassuring us that she could dye my daughter's hair back to brown (and it would not cost extra), my husband left her at the salon and went to work. To make a long story shorter, when I got home that night my daughter was in tears. The "medium brown" she was supposed to get turned out to be a scary mix of red, copper, orange, and black! When I contacted the salon manager she stood up for the stylist and blamed my daughter! Like my daughter mixed the color herself or something. Anyway, 'Sams refused to fix the color.....told me I would have to PAY to have the color corrected......and showed us the only color they could change it to......DARK PURPLE!!!! They refused to refund our money.

We left 'Sams and went to Studio D. Nikki cringed when she saw my daughters hair (she called the color Merlot...like the dark wine). 3 hours later she now has a lovely shade of dark brown that she is happy with. So if you need to get your hair colored don't use Fantastic Sams. They have AWFUL customer service and do not stand behind their services. Oh, and by the way......while the girl was dying my daughters hair that hideous color, another lady came in and asked for an "A-line" cut. The stylist gave her a bob. That lady left without paying.







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