above all taxi

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The only reason they got 1 star is because zero stars isn't possible. On 10/14, I scheduled and prepaid for a ride for my mother from my home in Tinton Falls to Newark Airport for the following day. The pickup was scheduled for 2pm. 2pm, not there, 2:05, not there, 2:10 not there, finally at 2:15 my mom calls to see what is going on. The dispatcher says that they tried to call and confirm but nobody picked up, so they cancelled the ride. Why they would have to confirm a prepaid ride, I have no idea. My mom asked what number they called and they responded with a phone number that was not the number I gave them nor any number I recognized, i.e. they were making it up.

My mom then asked them if they could have a car to the house within the next 5 minutes and when they said it would take 30min, my mom made other arrangements (which involved my wife having to wake up our children, throw them in the car and drive everyone to the airport herself... those with kids can commiserate how young kids are in the evening when they haven't had their nap).

I then called and asked what was going on. They told me that they never told my mom that they called to confirm (i.e. they called my mom a liar), but what they had done is scheduled the pickup for the next week. When I told them that a mistake like that was completely unacceptable and they've created a huge amount of stress for both me and my family, they said sorry. I said, that's it? No "the owner will be contacting you, or "we'll make this right", no "half off your next ride"... I couldn't believe it! The dispatcher just said, "Well, I said we were sorry." Pretty much their attitude was, "We screwed up, but that's on you, tough luck pal."



Bottom line, with so many choices, avoid this company at all costs; they don't care about their customers at all.

Good service; however some cars are poorly maintained.