Tru-Lock & Security Inc.
2080 Truax Blvd, Eau Claire, WI 54703
Reviews
05/04/2015
Provided by YP.comI had called and asked if they could make a locker master key. They asked several questions; does it have a number on it, can you send us a picture, ect.. I sent a picture of the lock and advised there were no numbers on it. They said they could do it within an hour and at a very good cost. I advised it was an hour drive one way. I got there and they were NOT able to make the lock. Wasted my time!
It made me choose a star or I would of chosen none.
Shanon, We are very sorry that you traveled such a long way and we were unable to make a key for your bank of lockers. When our associate recieved your picture of a single lock cylinder, he thought we would be able to make a key to it or simply replace the lock cylinder to get you going. We were not expecting the multi-unit bank of lockers that ended up having a proprietary lock cylinder in it. Unfortunately the keys for this unit were a high security key that are only available through the manufacture, and the cylinder could not be removed without damaging the locker. This was not visible by the picture. We take great pride in our work and strive to deliver the best customer experience. In this instance we fell short. We didn't ask enough questions to completely understand this locker system. We have informed out staff on the importance of asking the right questions on service work so this mistake doesn't happen in the future. Again, we sincerely apologize for the inconvenience and hope that you might give us opportunity to make it up to you. Sincerely, Scott Lokken
02/03/2015
Provided by YP.comExcellent Service!!! These guys are very friendly, cost effective and fast.
More Business Info
- BBB Rating
- Hours
- Regular Hours
Mon - Sun: - Extra Phones
TollFree: 800-328-5625
- Logo
- Services/Products
- Automatic Doors
- Surveillance
- Decorative Hardware
- Garage Doors
- Alignments
- Safes
- Access Control
- Burglar Alarms
- Cctv
- Locks And Locksmith Services
- Brands
- American Security, Gyro Tech, Medeco, Sunsetter, Wayne Dalton
- Payment method
- all major credit cards, check, cash
- AKA
Tru-Lock & Security Inc
- Other Link
- Social Links
- Categories
- Garage Doors & Openers, Buildings-Pole & Post Frame, Disabled Persons Equipment & Supplies, Locks & Locksmiths, Medical Alarms, Medical Equipment & Supplies, Security Control Systems & Monitoring, Security Equipment & Systems Consultants
- Other Information
Parking: Free
Wheelchair Accessible: Yes