Hacienda Ford
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3010 W University Dr, Edinburg, TX 78539
3010 W University Dr, Edinburg, TX 78539
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07/07/2018
Provided by YP.comService/Body shop experience...HORRIBLE. Took my brand new 2017 Explorer in June 19 after the first storm because it got water in it while sitting in my driveway. No flooding in my streets...just sitting there. They could not find the problem/leak. Told me I must have left the doors or windows open HA! It stayed there during the next storm and got MORE water in it ON THEIR LOT in THEIR CARE. Maybe THEY left the windows or doors open, of course they didn't like it when I turned the tables and asked them that very question. Still could not find the leak, but there is an obvious problem since it filled up more after the next storm. They refused to fix it under warranty because they still couldn't find where the water was coming in so they said it was not a warranty issue...hmmm. To this day...3 weeks later...it is STILL sitting there with water in it...basically rotting in the heat, and do I have a loaner in the mean time...nope! I have asked for a loaner several times and "nothing is available"! So....stranded for 3 weeks at home with no transportation!!! Having called A LOT and been put on hold...their hold message wants all customer to be happy "If you are not happy we are not happy" well...I am not happy and this is not 100% satisfaction as your message guarantees!!!
Finally gave up on HACIENDA and FORD and had to call for insurance and guess what...insurance had to call it a total loss because the service/body shop never took the water out AND it should have been a warranty issue since it's only 5 months old! I have only had it since January!!! AND STILL NO LOANER!!! Shame...Not sure what happened but their service has really declined. Now that Hubby is finally off today, we've gotta go get all my stuff out of it before the insurance company takes it to the salvage yard...OH! AND find $500 for the deductible on a problem THEY MADE WORSE!
06/10/2013
Provided by YPmobileBad customer service. I kid you not.
More Business Info
My Valley. My Ford.
- Hours
- Regular Hours
Mon - Fri: Sat: Sun Closed - Services/Products
- Hacienda Ford in Edinburg, TX, also serving McAllen, TX and Mission, TX is proud to be an automotive leader in our area. Since opening our doors, Hacienda Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Hacienda Ford will get you into the car or truck you choose with professionalism and attention to your needs. Hacienda Ford has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedules, and as always, Hacienda Ford offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (956) 383-1615 if you have any questions or comments.
- Brands
- Ford, acura, audi, bmw, buick, cadillac, chevrolet, chrysler, dodge, gmc, honda, hyundai, isuzu, jeep, kia, lexus, nissan, ram, subaru, toyota, volkswagen, volvo
- Payment method
- mastercard, amex, discover
- Other Links
- Categories
- New Car Dealers, Used Car Dealers
- Other Information
Parking: Lot, Free
Wheelchair Accessible: Yes
Services: Hacienda Ford in Edinburg, TX, also serving McAllen, TX and Mission, TX is proud to be an automotive leader in our area. Since opening our doors, Hacienda Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Hacienda Ford will get you into the car or truck you choose with professionalism and attention to your needs. Hacienda Ford has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedules, and as always, Hacienda Ford offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (956) 383-1615 if you have any questions or comments.