A1 Professional Heating & AC

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Here's a copy of the report I sent to the Better Business Bureau regarding my experience with A-1 Professional Heating & Air Conditioning, Inc.: 01/10/14 37 yr old air handler was replaced with a 3 ton 15KW Anderson. 2 registers closest to unit blew 20 degree cooler air than rest of registers. Company said water was in the ducts & to run unit on high temp to dry out the ducts. No evidence of water and owner, Mike Hogg never inspected unit or install. A plumber confirmed there was no slab leak or water leak. Another H&A comp. inspected for free, advised unit was installed incorrectly & would not pass Oklahoma City inspection. 02/05/14 Asked A-1 to schedule the inspection. Found out A-1 had never pulled a permit for this job. 02/11/14 city inspector did not pass the installation. Unit should have been placed on a platform over the plenum, A-1 used parts from my old unit that were falling apart and not up to code, warm air was leaking from the bottom and cold air from garage was being recycled back inside the unit. Inspector suggested I ask for my money back. I agreed to allow owner to inspect for himself and agreed to allow them to reinstall. 02/19/14 reinstall scheduled. 7 hrs later, the registers closest to the unit still blew cooler air than the rest of the registers. Owner again suggested water in the ducts and to run the unit on high temp. I disagreed, reminding him that my electric bill has been unaffordable and there was no evidence of water. I asked if it was possible the unit was defective. Owner Mike Hogg dismissed this suggestion stating the unit would now pass inspection. 02/25/14 Unit did pass inspection but inspector discovered the unit installed is a 15KW & the original unit was a 20KW - this could be reason for air temp difference in the 2 closest ducts. On same day, I was told by an A-1 employee that he had talked to Locke Supply about issue and they suggested the unit installed was not the correct model for my existing plenum and duct work. This employee notified owner Mike Hogg on the afternoon of the reinstall but Hogg did not bring this up to me when it was obvious the reinstall did not correct the problem. 02/27/14 I attempted to speak to Mike Hogg about the issue of the model being wrong for my system and to request a total refund and for him to come get the unit. Mike hung up on me. This is a very condensed version of a situation that has been going on since 12/11/13 when the old unit blew a transformer. The new unit was not wired by a licensed electrician so it blew fuses twice. My electric bills have been higher than they've ever been in the 13 yrs owning the home. I have to supplement with space heaters on colder days as my kitchen/dining/living areas are open with high ceilings. I gave this company a chance to make things right and to correct their mistake but all Mike Hogg cares about is the unit passing inspection. I advised Mike on 02/25/14 that I wanted a full refund & would allow him to pick up the unit or I would contact the BBB, Angie's List, the attorney general, OG&E (they referred his company to me through their HEEP program) and take him to small claims court but he refused to respond in a timely manner. DO NOT USE THIS COMPANY. He gets most of his business through the HEEP program and through home warranty contracts. If you are referred to A-1 through any of those programs, ask for another referral.