Enterprise Rent-A-Car

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The staff at Edwards AFB Enterprise location could not have been more helpful. A staff of two (2) services this entire geographic area. And they provided the best possible experience for me under these circumstances. My plane trip was already set in stone.

I made this arrangement online based upon one big assumption, namely that I would be able to (1) be picked up and be serviced at the Mojave address; and (2) that I might make a closed loop for a round-trip ride from the Mojave service location and home. I was strapped.

The staff was patient as I made quick decisions about this tedious, and vital, leg of my complex trip to LAX; not once did they misunderstand my hesitations and impatience as personal affronts; always professional with each encounter.

Both were a problem because there was a corporate decision to use Mojave as a pick-up/drop-off location only and not to provide the We'll Pick You Up® service for California City. Doubtless there are reasons for this, but when one is in need, they do not mitigate this inconvenience. May I suggest something for us here?

For this reason I give an overall rating of a very cautious 80%. I hope that corporate will rethink these consumer limitations and make service from California City to LAX a certainty via Enterprise.

My thanks to the staff at Edwards AFB: they are, in my opinion, at 100% in customer service here!