Bridal Novias

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I had a very good experience at Bridal Novias. The staff was very friendly and I love my wedding dress.

Great service and friendly staff. Was pleased to see the wide selection of dresses and great prices. Thank you Bridal Novias for making my experience great!

My daughter and I stopped in to look at quinceanera dresses. The staff as very helpful and friendly. My daughter was delighted with her dress. Overall a very enjoyable experience

I would never ever recommend a bride here. Service was bad!! Never ordered mother of bride dress and never had my gown ready when I went twice for a fitting. I never had a chance to try my dress up before my wedding date. I had no choice but to wear it as was, it was too big on top and falling all day and evening. I made the best of a bad situation because I didn't want to let Bridal Novias ruin my special day! Spend a little more and go to a local botique or out of town. Not a classy establishment, at all!! If I could take that one star away, I WOULD!!

Absolutely in love with Bridal Novias! Purchased my wedding dress today for my wedding in 76 days! The staff was very patient and caters to a bride's every need, to include your budget. I Highly recommend visiting Bridal Novias first if you are looking for the perfect dress! Shout out to Cynthia and Elodia for their wonderful customer service.

You have to go here when you get married. best selection around. The sales people are very helpful!

I would like to say thank you to the wonderful staff at Bridal Novias. You were able to fit my goddaughter on her first try

on and she looked beautiful. Were off to San Antonio in October for the wedding.

Thanks

First of all let me say if you don't speak Spanish don't bother, the staff that is all Hispanic do not care about making English speaking customers feel welcome that should have been my first clue…dumb me! I found my dream dress here after searching for the past 2 months. I then put a deposit down on a dress that was off the show room floor, the tag in the bag read $799 which I was told at the register was wrong and the gown cost $1499, being that this dress was my dream gown I decided to put a deposit on it anyways. I was told that the dress would be cleaned and one minor repair needed to be made and it would look like new. My wedding was supposed to happen in Nov 2012 but due to family emergency postponed to June 2013. When I finally went to purchase the dress which I was doing over the phone because I live out of state I had a bad gut feeling and sent my mom to buy it since she lived in El Paso. They store knew I was going to purchase this dress on this date because I had been speaking with them over the phone previously the week before. When my mom arrived to pay for the dress it was a disaster...the dressed had not been cleaned or repaired. It had been torn which wasn't before and sequence of the dressed had been ripped off. The dress looked like it had been tried on continually as a store model. So long story to sum it up. Think twice before doing business here and letting your dream be ruined.....thanks to BRIDAL NOVIAS in El Paso I had to restart my search and now have to go with a dress that is not my first choice...thank you again for ruining what is suppose to be my perfect day!!! I wouldn't give one star but that doesn't work..

My sister in law chose a brides maid dress from this store. I wish I knew then, that I could find that style somewhere else. They are very expensive. When I originally went there they told me the dress was going to be $125 plus tax. So in total it was going to cost about $137 give or take. I put the deposit then about a month before the wedding I paid $75. When I went in to pick up the dress they told me I had to pay another $26. The dress ended up costing me about $152. So i paid it because i was stuck. Bridal Novia's refund policy is no refund at all. On top of the $152 i had to go pay another $20 to get the dress altered because it was way to big. But what was worse than paying $175 for the dress was the customer service. The older lady that works there was really nice. She was the one that was helping me with my dress. But there was this younger lady that spoke spanish that made me decide to write this review. I had asked what the price was for a neat glass that they had there and she rolled her eyes. Then the whole time that I was waiting she was talking bad about my father and i in spanish. I may look white but i am hispanic and speak spanish very well. I just choose not to speak spanish. On top of everything I found the same exact dress somewhere else for $78. I will never go there again. Try every other option before you go there trust me. This lady was talking bad because she thought i couldn't understand spanish. Image what they say behind your back. As expensive as this place is they shouldn't say anything. They should have good customer service because they have nothing else going for them.

I went for my first fitting yesterday at Ella Blu and my dress was ivory not white!!! Sales lady "Patricia" was trying to convince us that ivory was the designers version of white??? "Elodia" the owner and "Sophia" her daughter were not there and unwilling to resolve the issue for us. We were told that Sophia saw the dress yesterday and was aware that it was ivory and did nothing!!! She just said, "we'll just see how it looks with the (white) vail." Pronovias told the owner that they would not be able to have the correct dress shipped to us until November and my wedding is in August!!! Patricia informed us that she could either give us a refund, a discount on a sample dress, or a free vail??? We decided to get a refund and not give them any business. Elodia is the owner of Bridal Novias as well. I hope word gets out and all stores owned by Elodia lose business!!!! They are nothing but liars!!!!

I went for my first fitting yesterday at Ella Blu and my dress was ivory not white!!! Sales lady "Patricia" was trying to convince us that ivory was the designers version of white??? "Elodia" the owner and "Sophia" her daughter were not there and unwilling to resolve the issue for us. We were told that Sophia saw the dress yesterday and was aware that it was ivory and did nothing!!! She just said, "we'll just see how it looks with the (white) vail." Pronovias told the owner that they would not be able to have the correct dress shipped to us until November and my wedding is in August!!! Patricia informed us that she could either give us a refund, a discount on a sample dress, or a free vail??? We decided to get a refund and not give them any business. Elodia is the owner of Bridal Novias as well. I hope word gets out and all stores owned by Elodia lose business!!!! They are nothing but liars!!!!

my best friend went to David's bridal and was willing to put down a lot of cash on her perfect dress. she was treated very very poorly! we went to bridal novias and they were so nice there and treated her like the queen she is. Now it is my turn to get married! January is coming up fast and I can't wait to try on the perfect dress for me and see the wonderful staff that Bridal novias employs!!! they are great there and its just wonderful that people care about the brides big day!!!