Focus Answering Service
1213 Liberty Rd Ste J, Eldersburg, MD 21784
We wrote the book on answering service protocol.
For more than 30 years, as a local answering service, our concepts have trained an entire industry.
Shortly after opening our doors in 1987, the Focus Answering Service team created a comprehensive instruction manual for office answering services.
Years later, we adapted that manual into three training videos for agents, supervisors, and customer service representatives. They were filmed on-site at Focus’ headquarters and featured our hardworking employees and agents.
Now distributed by SNUG (Startel National Users Group), they are considered the industry standard for office answering services.
Our Pledge To You
Every day of the week, every hour of the day, as a local answering service, Focus provides custom solutions to property managers and the contractors who work with them.
We are committed to maintaining the highest possible standards of service. Your callers will never receive a busy signal, and our agents remain on the line until every call is completed.
WE PROMISE TO:
Protect your reputation
Build your business
Treat your callers with respect
Challenge our agents to meet your high expectations
Represent your company intelligently and accurately!
More Business Info
- Hours
- Regular Hours
Mon - Sun: - Extra Phones
TollFree: 800-886-6696
- Services/Products
- Administrative Support Services After-Hour Dispatch Services Help Desk Answering Service Level 1 Customer Support Order Taking and Processing Phone Answering Service SMS Answering Service Temporary Telephone Answering
- Brands
- Association of Teleservices International Award of Excellence
- Associations
- Maryland Multi-Housing Association, Inc.,National Apartment Association Member,Northern Ohio Apartment Association,Pennsylvania Apartment Association,Property Management Association
- Other Link
- Other Emails
- Category
- Telephone Answering Service