ABC Airport Parking

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DON'T EVER PARK HERE IF YOU WANT YOUR CAR RETURNED IN ONE PIECE!!!



DON'T EVER PARK HERE IF YOU WANT YOUR CAR RETURNED IN ONE PIECE!!!



I have been a customer for a number of years and always had a great experience (parked approx 10 times) with ABC, until this past weekend.



I have a 2000 Audi A6 2.7t with a 6 speed that has been very lovingly cared for and it currently has 238,000 miles.



I parked it at their lot on Friday morning around 6am and it was running great. I retrieved it on Saturday night around midnight and was told it "wasn't working". I started it up (engine ran fine), put it in gear and found that it would not move forward or backward, and made a clicking noise when I let out the clutch. I inquired who took it off the lot and drove it around and was told that no one ever does that...



To get home and mobile, I had to rent a car for 2 days and have the car towed by AAA to my mechanic who evaluated it today and told me the front axle was "blown up and that only happens through extreme abuse". Since the car was completely fine and got me to their lot on Friday (and I don't abuse it), and it had a damaged axle occur while in the care of their company (which prevented me from driving it off their lot), I have no choice but to assume someone affiliated with them and their company abused and broke my car.



I had it repaired today for $628 and my mechanic was willing to speak with William the owner, so he can further understand the degree of damage that occurred to the axle. I was told that the only way to communicate with the owner is via his email, but of course that message bounce back with a "mailbox full" message.



Despite 4 requests today to his employees, William the owner is unwilling to speak with me or see the pictures of the broken axle. I'm amazed that they refuse to discuss this or accept any responsibility whatsoever. They've lost a loyal customer, and hopefully you guys won't have the same experience!!!



DON'T EVER PARK HERE IF YOU WANT YOUR CAR RETURNED IN ONE PIECE!!!